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Technical Support Specialist

Singapore

Our mission at Greenhouse is to make every company great at hiring – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can help companies measurably improve the way they hire. 

Join us to do the best work of your career, solving meaningful problems with remarkable teams.

Deel is hiring an Technical Support Specialist, to provide services to Greenhouse as its Employer of Record (more information here).

As customer-facing product experts, our Technical Support Specialists lead our efforts to showcase Greenhouse as not just a set of useful recruiting features, but as a platform for organizational change. You’ll be a part of a team that has a high bar for customer happiness and strives to help our customers transform the way they hire.

Often cited by our users as the "best thing about Greenhouse”, Technical Support Specialists work with our Customer Success, Product, and Engineering teams to provide a level of support that best helps our stakeholders. This unique opportunity puts you in the best position to have insight into the product roadmap, manage expectations for future releases, and elevate our customers’ experience with Greenhouse.

Who will love this job

  • An advocate – you thrive on engaging with our customers, working hard to help them succeed
  • A problem solver – you creatively find solutions and discover workarounds using the resources available
  • A wordsmith – you communicate clearly, concisely, and with a friendly tone
  • A helper – you are friendly and patient, crafting a positive experience for our customers with each interaction
  • An efficient worker – you juggle priorities without breaking a sweat, maintaining an excellent level of organization
  • A self-motivated individual – you excel in environments where you have the autonomy to make decisions and take initiative

What you’ll do

  • Serve as first point of contact for all technical support communications – primarily via email and online chat – to answer questions, provide assistance, troubleshoot issues, and route product feedback appropriately
  • Diagnose and resolve customer issues with products in the Greenhouse Suite, escalating as needed to ensure timely follow-up and satisfactory resolution
  • Expand your knowledge of our products and technical skills via through both training and practical experience
  • Provide recommendations for continuous product and process improvement

You should have

  • 2+ years customer-facing work experience on both email and live chat channels
  • Experience using Zendesk, JIRA, Salesforce or other similar software
  • Excellent problem solving and analytical skills
  • Proven perseverance when resolving customer requests
  • A passion for learning and sharing knowledge with others
  • Excellent written and verbal communication skill with the ability to convey complex information to technical and non-technical audiences
  • Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply

By applying for this role, you warrant that you have a valid work pass the right to lawfully work in Singapore. If you do not have a valid work pass the right to work in Singapore, we reserve the right to rescind or terminate our ongoing or offer of employment at any time. Deel also may request evidence of your right to lawfully work in Singapore. 

#LI-SR1

Who we are

At Greenhouse, we live by our mission through using our own product to help us hire the right person for the job, every time. We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance. We believe that bringing together a variety of perspectives makes us a stronger company – and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. We’re proud to have built an award-winning culture that’s been recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row. 

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Greenhouse Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to accommodations@greenhouse.io.

Emails about job opportunities at Greenhouse Software are only offered by employees with @greenhouse.io email addresses. See this page on our website if you suspect a phishing scam.

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When you apply to a job on our careers page, the personal data contained in your application is collected and processed by Greenhouse Software, Inc. ("Greenhouse") for the purposes of evaluating your candidacy for employment at Greenhouse. Such processing is legally permissible under the Personal Data Protection Act 2012 (Singapore) and its data protection provisions as necessary for the purposes of the legitimate interests pursued by Greenhouse, which are the solicitation, evaluation, and selection of applicants for employment. Greenhouse's registered office is located at 228 Park Avenue S. PMB 14744, New York, NY, 10003-1502, and any questions related to your personal data can be forwarded to privacy@greenhouse.io.

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Your personal data will be retained by Greenhouse as long as Greenhouse determines it's necessary to evaluate your application for employment, including consideration for opportunities in the future, in the event of an unsuccessful application, for a period of 2 years. Under the Personal Data Protection Act, you have the right to request 1) access to your personal data, and 2) that your personal data be updated or corrected. Please reach out to privacy@greenhouse.io if you wish to exercise these rights or submit a complaint and Greenhouse will respond within 30 days.