Bot Ops Developer

Automation Developer

Greenlight is a Canadian-founded forward-thinking technology services firm specializing in Robotic Process Automation (RPA) Consulting and Technology Staffing. We have a high-performance mindset with a culture that is driven by our values, including kindness, ownership, transparency, and fairness. This drives a collaborative workplace where we have fun, and keep integrity in our work, and authenticity every step of the way.

We have plans for aggressive growth in the US market, and we’re looking for energetic team players to join us during this exciting time. If you are ambitious, results-driven, and looking to fast-track your career, Greenlight Consulting is where you need to be. Let’s talk!

 

The Role:

This is an exciting opportunity if you want to be a key player in our Bot Ops (Software Robot Operations) capability division. You will be supporting, onboarding, and developing Robotic Process Automations. Prior experience in RPA and hyper-automation is good to have to excel in this role. We will work with you on your career goals as you grow with this team!

 

The Day-to-Day activities in this Role

We are looking for a skilled Automation Developer to join our dynamic team. In this role, you will be responsible for -  

(1) Acting as a junior member of the Team on Day-to-Day Operations

• Participate in daily scrums, help with the Bot Ops Board, and work on open tickets and other work items
• Responsible for SLAs & flagging to the Bot Ops Manager when the client requires management
• Participate in the onboarding of new clients. 
• Work with the team to decide on an automation’s mandatory fix requirements
• Participate in preparing and sending monthly and quarterly reports to stakeholders

(2) Supporting Automation

• Troubleshoot automation issues using the information in incident tickets, UiPath Orchestrator, and logs
• Communicate with stakeholders to determine the scope and impact of the automation failure
• Determination of defect/enhancement, effort to resolve, and approach for resolving issues
• Manage a backlog of fixes and ensure Service Level Agreements (SLAs) are met, escalating when needed
• Implement and deploy updates to the automation

(3) Onboarding Automation

• Assess automation’s readiness for being accepted into our support service, using a checklist, and existing documentation
• Conduct code reviews to assess the automation’s robustness, identify gaps and areas to improve, utilizing Greenlight’s standards
• Create a support “info sheet” that includes the allowed support actions for this specific automation, and business workarounds

(4) Enhancing and Developing New Automation (UiPath tools)

• Take business requirements, current and future state process designs, and design automation flows
• Develop or enhance existing automation using UiPath’s product suite
• Test the automation in testing environments
• Create / update required documentation (e.g., Solution Design Document (SDD))
• Support the Operational Team(s) during the User Acceptance Testing (UAT) and rollout phases

 

Skills and Competencies:

• 1-2 years of experience in troubleshooting automation issues using the information in incident tickets, UiPath Orchestrator, logs, and the team’s knowledge repository.
• Experience with supporting RPA software; troubleshooting and fixing issues found in a production environment
• Strong customer service, communication, and interpersonal skills
• Strong critical thinking, analytical, and problem-solving skills
• Ability to present technical details to non-technical audiences
• Highly motivated self-starter with a strong work ethic
• Superior communication skills- written and verbal (this is a client-facing role)
• Experience with developing and testing UiPath automation (Good to have).

  What makes a star at Greenlight? 

• Inherently inquisitive and driven
• Innovative, detailed, and process-oriented
• Passionate about all things Technology
• Outstanding communication and presentation skills

 

We are committed to a diverse and inclusive recruitment. Greenlight is proud to always have and continue to be an equal opportunity employer. We believe in equal employment opportunity for all, regardless of ethnicity, culture, sexual orientation, religion, age, gender, and disability status.

We care. Greenlight supports the communities we work in. We have an employee-driven committee, Do GLood, that supports not-for-profit initiatives we are passionate about. Check out our website, Instagram, and LinkedIn to learn more about us!

Greenlight is proud to have been recognized and awarded a Great Place to Work™ Certification with a whopping score of 98%!

Learn more.