Job Application for Associate IT Operations Engineer at Green Thumb

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The Role

The Associate IT Operations Engineer is responsible for providing on-site and remote technical support to end-users, diagnosing hardware and software issues, and assisting in maintaining IT retail or CpG infrastructure. This entry-level role requires basic troubleshooting skills, strong customer service abilities and a drive to learn and grow.

Responsibilities

Provide basic troubleshooting for hardware, software, and network issues.
Assist with set up, configure, and deploy desktops, laptops, printers, and other IT equipment.
Assist with basic network troubleshooting, including Wi-Fi connectivity and IP configuration.
Document issues, resolutions, and escalate complex problems to advanced support when necessary.
Assist in user onboarding
Travel to client sites to provide hands-on support as needed and requested. (up to 75%)
Other Duties as assigned

Qualifications

Associate degree in IT, or advanced service desk experience (3+ years).
Basic understanding of Windows/macOS operating systems and common software applications.
Basic understanding of networking
Strong communication and customer service skills.
Willing to learn and grow technical skills in either GTI CpG or Retail IT
Valid driver’s license and ability to travel to client sites.
Ability to lift and move IT equipment (up to 75lbs).

Additional Requirements

Must pass any and all required background checks
Must be and remain compliant with all legal or company regulations for working in the industry
Must be a minimum of 21 years of age
Must be approved by state badging agency to work in cannabis industry

The pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.

Green Thumb Pay Range

$65,000 - $75,000 USD

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Voluntary Demographic Questions

For government reporting purposes, we ask candidates to respond to the below race and gender self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Green Thumb’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

Although GTI is not a federal contractor and therefore, not under compliance mandates to report on the percentage of its workforce that is comprised of employees with disabilities or Veterans, we provide applicants and employees with a voluntary option to confidentially self-identify as a person with a disability or a Veteran as a part of our commitment to diversity and inclusion. Identifying yourself as a Veteran or individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past.

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Associate IT Operations Engineer

The Role

Responsibilities

Qualifications

Additional Requirements

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Voluntary Demographic Questions