Order Fulfillment & Inventory Optimization Specialist

The Role 

The Order Fulfillment and Inventory Optimization Specialist will play a pivotal role in driving operational efficiency, enhancing inventory and order accuracy, and helping to optimize the process flow from finished goods through distribution to our retail partners. This role focuses on fostering collaboration with various leaders and site teams to ensure the seamless execution of CPG inventory and fulfillment operations, programs, and processes. Additionally, this role proactively identifies and implements continuous improvement opportunities, addressing inventory accuracy, process optimization, and operational excellence while supporting compliance and regulatory standards. 

Responsibilities 

• Act as the subject matter expert for end-to-end CPG inventory operations and associated systems (seed-to-sale, order management system, etc.).
• Champion continuous improvement strategies for inventory management systems and processes by identifying opportunities, designing solutions, and driving implementation.
• Develop and execute initiatives to enhance inventory performance, improve site fulfillment ops productivity, and elevate the consumer experience.
• Collaborates with site CPG leadership to ensure inventory accuracy and conducts root cause analyses to address and resolve discrepancies and process gaps.
• Conduct routine CPG location visits to perform inventory audits, assess SOP execution, and create actionable plans for improving accuracy.
• Ensure thorough documentation of inventory processes, quality standards, and related activities for consistency and compliance.
• Leverage data analytics to uncover opportunities for process improvements, enhance operational efficiency, and reduce costs.
• Provides training, guidance, and ongoing support to site ops and support teams on CPG fulfillment processes and inventory management programs.
• Effectively manages a dynamic workload consisting of multiple projects, workstreams, and competing priorities, ensuring timely execution. 

Qualifications   

• 3+ years of operations with a focus on inventory processes, system expertise and operational excellence. Experience in both BioTrack and Metrc is a plus.
• Associates degree or equivalent professional experience required.  Bachelors degree preferred
• Proven ability to establish, communicate, and implement procedures and policies effectively.
• Demonstrated leader with a proactive mindset, capable of working independently or collaboratively within a team.
• Effective communicator, influencer, and networker who fosters collaboration across cross-functional teams.
• Skilled in coaching and training employees at all levels.
• Strong ability to analyze qualitative and quantitative data objectively to identify trends, issues, and opportunities for improvement. Must be highly proficient in Excel.
• Solution-oriented thinker who excels in driving actionable results.
• Ability to present information effectively and respond to questions from senior leadership, department heads, managers, supervisors, and team members.
• High level of professionalism, ethics, and integrity, with a strong sense of accountability for results.
• Thrives in a dynamic, fast-paced, and demanding environment, maintaining a sense of urgency.
• Logistics experience a plus
• Effective time-management skills and ability to multi-task
• Ability to work well with others while also completing individually assigned tasks.
• The ability to travel 60%+ of the time to company locations. 

Safety & Compliance

• Be aware of hazards in the workspace.
• Retain and understand department specific training.
• Report safety incidents/ concerns and comply with follow-up actions.
• Be compliant with area safety requirements, state regulations and PPE requirements.
• Follow GMP, biosecurity, sanitation or other quality and compliance requirements.
• Perform record keeping accurately and completely as directed by a lead or supervisor.
• Report and escalate safety & quality concerns. 

Additional Requirements 

• While performing the duties of this job, the employee is regularly required to perform reaching, grasping, bending, stooping, talking, hearing, seeing and repetitive motions. 
• Must be able to sit and/or stand for extended periods of time while maintaining focus.
• Must be able to lift, carry, and balance up to 50 pounds (and up to 100 pounds with assistance) AND must be able to do so with extreme care and caution when working with product.
• Must be able to work at heights.
• Ability to work in a fast-paced, changing, and challenging environment
• Work involves occasional exposure to allergens (such as cannabis, tree nuts, and coconut oil).  

Additional Requirements 

• Must pass any and all required background checks  
• Must be and remain compliant with all legal or company regulations for working in the industry  
• Must possess valid driver’s license 
• Must be a minimum of 21 years of age 
• Must be approved by state badging agency to work in cannabis industry