Manager, Insurance and Risk Management

The Role 

The Manager of Insurance and Risk management will be responsible for overseeing and directing the Insurance and risk management related functions for the organization. Responsibilities include the management of insurance claims, renewals, adding new coverages, forecasting insurance costs for budget and decision making and risk management. You must possess strong business acumen, great project management and organizational skills, the ability to communicate effectively and influence people both inside and outside the company, strong financial analysis abilities, and the ability to effectively handle financial and operational challenges and decisions. 

Responsibilities 

• Directs and coordinates the risk management function including securing policies, developing relationships, managing coverage changes, identifying risks and opportunities and making strategic decisions on the best path forward with a variety of uncharted situations. 
• Manages the annual renewal of all policies, which includes gathering financial and operational data for our insurance broker, analyzing the options and advising senior management as to which option to go with. 
• Manages the insurance forecasting and reporting processes. 
• Supports mergers and acquisition and new store related activity as needed, as it pertains to insurance. 
• Manages the claims process as insurance losses arise, and make decisions on how to proceed. 
• Managing the relationship with Fleet Response (GTI’s 3rd party vehicle management company for repairs, towing and MVR monitoring) 
• Manages the worker’s comp process, which includes: 
  • Work cross functionally with key departments - Benefits, EHS, Quality, ER, HR, Local management - to properly document, escalate, and address WC events 
  • Verify incident information promptly when workplace injuries occur 
  • Act as the primary liaison between the Insurance Carrier, GTI, and the injured employee 
  • Triage all WC communications and organize incoming documentation 
  • Communicate return-to-work plans and follow-ups, so the carrier is updated on employee status 
  • Provides employees with a single point of contact, improving experience and compliance 
  • Loop in the Benefits team when leave is required due to a WC injury 
  • Identify injury trends, repeat incidents, and high-risk locations, enabling proactive safety measures 
  • Annual Bureau of Labor & Statistics injury submission  
  • Distribute and ensure accuracy of WC panel Posting notices for each site (updated annually) 

Qualifications  

• Bachelor’s Degree in Accounting, Finance or Risk Management and 5+ years of business experience 
• Strong knowledge of insurance and risk management programs highly preferred 
• Highly motivated, self-directed, innovative and able to work independently or among teams with keen judgement, common sense and resourcefulness 
• Highly organized with strong project management skills 
• Superior communication and interpersonal skills (verbal, non-verbal, written), with the ability to build relationships at all levels, both internally and externally 
• Possesses a high level of critical thinking and attention to detail and accuracy 
• Operates with a high level of professionalism and integrity, including confidential information 
• Adaptive problem solver who effectively navigates change and ambiguity; decides and acts without having the picture totally defined; appropriately changes strategy in response to new information 

Additional Requirements 

• Must pass any and all required background checks  
• Must be and remain compliant with all legal or company regulations for working in the industry  
• Must possess valid driver’s license 
• Must be a minimum of 21 years of age 

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