Senior Resource Manager (Health)

At GREY, part of WPP, we create Famously Effective ideas that move people, business, and the world forward – harnessing the power of creativity to solve business problems – for the world’s most influential brands. Our core values – creativity, unity, empathy, and service – power the work we do in each of our 25+ studios across six continents.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

WHO WE ARE

Grey Health is the culmination of the rich legacies of two powerhouse brands — Grey and TANK. With borderless employees spread across 20 studios in 18 countries, we all work collaboratively with one mission in mind: to deliver famously effective ideas that drive business results for top tier clients in the health and wellness market. In 2023, Grey was named a Top 100 Most Loved Workplace and our agency network and the Grey Group, ranked in the top ten award winners at the Cannes Lions International Festival of Creativity. 
 
Grey and TANK, while maintaining their distinct brands, leverage shared resources and strategic direction for global growth. 

Position Overview

As a Senior Resource Manager, you'll serve as a strategic partner to agency leadership, driving smart and purposeful casting decisions that power our Famously Effective work. With a primary focus on the New York Creative department, you'll bring both tactical agility and long-term strategic thinking to resource planning — ensuring the right talent is aligned to the right work at the right time. Beyond your core remit, you'll partner closely with our VP of Resource Management to support broader resource management initiatives across North America, contributing to a connected and high-performing RM practice. Reporting directly to the VP of Resource Management, you'll be a key architect in optimizing and evolving how we resource across the agency.

Key Responsibilities:

• Serve as the primary resource management lead for the New York Creative department, owning end-to-end staffing strategy and execution
• Partner with the VP of Resource Management on North America-wide RM initiatives, contributing to cross-office planning, process development, and strategic resourcing decisions
• Identify and drive process improvements that enhance resourcing efficiency and foster a connected, inclusive agency culture
• Lead cross-functional partnerships with Finance, Account, Project Management, HR, Talent Acquisition, and department heads to align staffing with business priorities
• Ensure data integrity and quality assurance within the capacity planning tool, maintaining accuracy across all inputs and outputs
• Own and maintain team org charts, headcount tracking, and allocation reporting
• Proactively identify skill set gaps and cross-training opportunities; provide strategic guidance on optimal team structures with staff plans and growth paths in mind
• Lead regular resourcing meetings with confidence, driving alignment, managing competing priorities, and resolving conflicts effectively
• Manage coverage planning for PTO, internal projects, and global needs, ensuring continuity and minimal disruption
• Own weekly capacity reviews with teams, delivering clear and actionable discussion recaps
• Partner with internal recruitment on freelance sourcing strategies, projections, and contingency planning

 Who You Are:

• A strategic, solutions-oriented professional with a systems-thinking mindset and sharp analytical instincts
• A confident and credible partner to senior leadership, comfortable influencing decisions and driving alignment across functions
• Highly skilled in Microsoft Excel, with the ability to build, manage, and interpret complex resourcing data
• Equally at home in the weeds of day-to-day resourcing and in the room for longer-horizon strategic planning conversations
• Proactive and composed under pressure, with a strong ability to prioritize competing demands in a fast-paced, creative environment
• A skilled facilitator — able to lead meetings, navigate difficult conversations, and bring diverse stakeholders to consensus
• A compelling storyteller with data, able to translate complex resourcing insights into clear narratives for leadership
• Impeccably detail-oriented, with a high standard for accuracy and follow-through

What You Will Need:

• 5+ years of experience in resource management or production/project management within an agency environment
• Deep understanding of the creative process and the functional skills and responsibilities across Creative, Studio, Strategy, and Project Management disciplines
• Demonstrated ability to operate strategically while managing day-to-day resourcing demands with precision
• Excellent interpersonal and communication skills, with proven ability to build relationships, influence stakeholders, and navigate organizational complexity
• Strong proficiency in talent and resource management reporting, metrics, and tools
• Experience supporting or contributing to multi-office or regional resourcing initiatives is a plus

At GREY we believe that being diverse, equitable and inclusive means we will be a company where ideas reflect, connect to, and impact culture because we are a place where everyone can fully participate in the work of making our ideas creative, famous and therefore effective in the world. Where every person is valued for distinctive skills, experiences and perspectives. It is supported by committed leadership, studio values, behaviors, policies and procedures that promote a culture where everyone’s difference is valued.

GREY is a place where who you are - your race, ethnicity, nationality, age, physical and mental abilities, sexual orientation, gender/gender identity, religious beliefs, political beliefs, socioeconomic status, family status - will not cause disparity in your experience, but instead energizes your creativity and becomes an important and beneficial part of the work you do.

We believe great work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach including required in-office days. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

GREY is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Please be aware of the possibility of recruiting fraud. GREY does not conduct interviews via instant messaging platforms and will never request personal financial information such as bank account numbers, credit card information, or payment of any kind during the hiring process. All legitimate communication will come from an official @GREY.com email address. If you suspect fraudulent activity, please report it to us immediately. Stay vigilant and protect your personal information.