Supply Chain Support Specialist (m/w/x)

About Grover

Unlock the future of tech with Grover!  We're revolutionizing access to cutting-edge technology, offering affordable and sustainable solutions through flexible tech rental subscriptions. No deposits, no commitments—just the latest tech on-demand, exactly when and where you need it. Join us in transforming the tech landscape across Germany, Austria, Spain, and The Netherlands. Your journey to limitless possibilities begins with Grover! 

Our Mission & Vision

To date, Grover has circulated over 1.2 million devices, employs over 400 people, and stands as one of the fastest-growing scale-ups in Europe. We hit Unicorn status in 2022, and are scaling internationally! 

We're proud to champion a more sustainable way to use tech. With an average of 3-4 rental cycles per device depending on the category, we estimate that the rental of our portfolio from 2015-2021 resulted in 160,000 fewer e-waste products and about 250 tons of e-waste. 

To continue this incredible adventure, we are currently looking for a motivated Supply Chain Support Specialist full-time for our Supply Chain team at our Berlin HQ, 8 days a month at a minimum. 

The Supply Chain Support Specialist at Grover is responsible for resolving supply chain-related issues that impact customer orders. These include inventory discrepancies, logistics delays, system errors, and 3PL performance concerns, managed through a ticketing system. The role requires prioritizing, troubleshooting, and collaborating across teams to ensure efficient and cost-effective solutions.

🎯 What you will contribute:

• Monitor, prioritize, and resolve tickets related to supply chain disruptions
• Investigate issues using problem-solving skills and applicable tools
• Provide regular updates to stakeholders and escalate when necessary
• Ensure all tickets are resolved within set timelines and quality standards
• Maintain accurate records of supply chain tickets and resolutions
• Document best practices to enable self-resolution for recurring issues
• Track and report key metrics (ticket volume, resolution times, issue trends)
• Identify and report policy deviations, compliance concerns, and potential fraud cases
• Collaborate with internal teams (Supply Chain, Customer Service, Tech) to ensure smooth issue resolution
• Work closely with external logistics providers (warehouses, transport partners) while maintaining professional communication

🤝 What you bring:

• Degree in Data Analytics, Business Management, Logistics, or equivalent experience
• +2 years in operations support, logistics, or e-commerce
• Understanding of supply chain operations, warehouse processes, and transportation
• Experience with ticketing systems (Jira, Zendesk)
• Knowledge of ERP/WMS systems & strong Excel/G-Sheets skills
• Basic knowledge of regulatory compliance related to warehousing & logistics
• Detail-oriented with strong data management & reporting abilities
• Ability to prioritize tasks based on urgency & business impact
• Strong problem-solving & analytical skills for root-cause identification
• Effective communication & stakeholder collaboration
• Strong business proficiency in English and German (A2+ level at a minimum). Proficiency in Dutch and/or Spanish is a plus.

❤️‍🔥 What you will love about us:

• Hybrid model with 30 days per year to work abroad 
• BVG monthly discount to drive you everywhere in Berlin
• Mental health support with Nilohealth
• 1 paid volunteering day per month
• Physical health support with Urban Sports Club
• Annual learning budget of 1000€ 
• Exclusive Grover Tech discount for you & your loved ones
• Engaging, open, dog-friendly office located in Berlin-Schöneberg with regular events
• A diverse global team of 75 nationalities (and counting!) - genuinely the nicest group of colleagues who will soon become friends

If you fancy an influential role and making our world a little greener, become part of the Grover Family, and let's grow together. 💚

We are looking forward to meeting you!