Debt Collections Agent - German speaking (m/w/x)
About Grover
Founded in 2015, Grover enables consumers and businesses across Europe to subscribe to tech devices and comprehensive technology solutions - from individual smartphones, laptops, and wearables to full corporate device setups. The company offers access to over 1,000 unique tech items on flexible and financially convenient terms. A pioneer of the circular economy, Grover refurbishes and recirculates devices to help eliminate e-waste.
To continue this incredible adventure, we are currently looking for a Debt Collections Agent - DACH Market (Germany and Austria) to join our talented Debt Collection team.
🎯 What you will contribute:
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Contact customers via phone and email to inform them of overdue payments
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Plan a course of action to recover outstanding payments
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Negotiate payoff deadlines or payment plans
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Respond to customer queries
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Investigate and resolve discrepancies
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Update account status and database
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Alert superiors of debtors unwilling or unable to pay when necessary
- First experience in a customer-facing position; debt collection experience is a big plus
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Customer service mindset
- Ability to speak to customers on the phone and via e-mail daily
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Basic understanding of accounting principles
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Ability to multitask and work with targets and tight deadlines
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Experience with MS Office and Salesforce
- Excellent communication and negotiation skills
- Fluent in German and English (C1 level minimum)
❤️🔥 What you will love about us:
- 30 days per year to work abroad
- Mental health support with Nilohealth
- Physical health support with Urban Sports Club
- Annual learning budget of €750
- Exclusive Grover Tech discount for you & your loved ones
If you fancy an influential role and making our world a little greener, become part of the Grover Family, and let's grow together. 💚
We are looking forward to meeting you!
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