Debt Collection Agent - German speaking (m/w/x)

About Grover

Founded in 2015, Grover enables consumers and businesses across Europe to subscribe to tech devices and comprehensive technology solutions - from individual smartphones, laptops, and wearables to full corporate device setups. The company offers access to over 1,000 unique tech items on flexible and financially convenient terms. A pioneer of the circular economy, Grover refurbishes and recirculates devices to help eliminate e-waste.

🎯  What you will contribute:

• Contact customers via phone and email to inform them of overdue payments
• Plan a course of action to recover outstanding payments
• Negotiate payoff deadlines or payment plans
• Respond to customer queries
• Investigate and resolve discrepancies
• Update account status and database
• Alert superiors of debtors unwilling or unable to pay when necessary

• First experience in Debt Collection is a big plus
• Customer service mindset 
• Basic understanding of accounting principles
• Ability to multitask and work with targets and tight deadlines
• Experience with MS Office and Salesforce
• Excellent communication and negotiation skills
• Fluent in German and English (both C1 level minimum)

❤️‍🔥 What you will love about us:

• 30 days per year to work abroad 
• Mealcard & staturoty insurance 
• Mental health support with Nilohealth
• Physical health support with Urban Sports Club
• Annual learning budget of 750€ 
• Exclusive Grover Tech discount for you & your loved ones

Embark on a rewarding journey with the Grover Rocketship, where your impact is felt, and together, we cultivate a more circular world. 💚

We are looking forward to e-meeting you! 🚀