Debt Collections Agent - Dutch Market (m/w/x)
About Grover
Founded in 2015, Grover enables consumers and businesses across Europe to subscribe to tech devices and comprehensive technology solutions - from individual smartphones, laptops, and wearables to full corporate device setups. The company offers access to over 1,000 unique tech items on flexible and financially convenient terms. A pioneer of the circular economy, Grover refurbishes and recirculates devices to help eliminate e-waste.
We are looking for a Debt Collector for our Dutch Market to join our talented Debt Collection team, hybridly in Barcelona.
🎯 What you will contribute:
-
Contact customers via phone and email to inform them of overdue payments
-
Plan a course of action to recover outstanding payments
-
Negotiate payoff deadlines or payment plans
-
Respond to customer queries
-
Investigate and resolve discrepancies
-
Update account status and database
-
Alert superiors of debtors unwilling or unable to pay when necessary
- First experience in Debt Collection
-
Customer service orientation
-
Basic understanding of accounting principles
-
Ability to multitask and work with targets and tight deadlines
-
Experience with MS Office and Salesforce
- Excellent communication and negotiation skills
- Fluent in Dutch and English
❤️🔥 What you will love about us:
- Flexible working hours combined with a semi-remote work structure
- Mental health support with Nilohealth
- Physical health support with ClassPass
- Annual learning budget of 750€ per year
- Exclusive Grover Tech discount for your friends and family
Looking forward to e-meeting you!
Create a Job Alert
Interested in building your career at Grover? Get future opportunities sent straight to your email.
Apply for this job
*
indicates a required field