Debt Collections Agent - Dutch Market (m/w/x)
About Grover
Founded in 2015, Grover enables consumers and businesses across Europe to subscribe to tech devices and comprehensive technology solutions - from individual smartphones, laptops, and wearables to full corporate device setups. The company offers access to over 1,000 unique tech items on flexible and financially convenient terms. A pioneer of the circular economy, Grover refurbishes and recirculates devices to help eliminate e-waste.
We are looking for a Debt Collections Agent - Dutch Market to join our talented Debt Collection team in Lisbon.
🎯 What you will contribute:
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Contact customers via phone and email to inform them of overdue payments
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Plan a course of action to recover outstanding payments
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Negotiate payoff deadlines or payment plans
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Respond to customer queries
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Investigate and resolve discrepancies
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Update account status and database
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Alert superiors of debtors unwilling or unable to pay when necessary
- First experience in Debt Collection
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Customer service orientation
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Basic understanding of accounting principles
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Ability to multitask and work with targets and tight deadlines
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Experience with MS Office and Salesforce
- Excellent communication and negotiation skills
- Fluent in Dutch (C1 min) and English (C1 min)
❤️🔥 What you will love about us:
- Flexible working hours combined with a semi-remote work structure
- Mental health support with Nilohealth
- Physical health support with ClassPass
- Annual learning budget of 750€ per year
- Exclusive Grover Tech discount for your friends and family
Looking forward to e-meeting you!
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