Director of Retail Operations

We're so happy you're here! Thank you for checking our job out and we hope to have the chance to meet you in our interview process!

About the Role

We’re looking for our first Director of Retail Operations at Grüns! In this role, you will lead our Retail & Sales Operations for our emerging big-box retail partners. We are looking for someone with deep experience and knowledge in this world, who is excited to build and implement key processes that will scale with Grüns over the next several years.

This role is key to our success in the retail space and will have a significant impact on our company's growth and performance. Please note this is a US-based remote role reporting into our COO.

Key Responsibilities

• Oversee the function tasked with delivering operational excellence in our retail lines of business
• Develop and implement unique playbooks and SOPs for each retailer, managing requirements from order receipt to fulfillment
• Bring a culture of above-and-beyond client service to this area of the business by understanding retailer needs, maintaining compliance, meeting all requirements, and creating open lines of communication internally and externally
• Oversee the implementation of retail systems, including EDI connections and ensuring we meet RFID requirements
• Analyze our business on a regular basis, ensuring that we are achieving our performance goals, taking into account each retailer’s requirements
• Manage supply and demand planning with a high degree of forecast accuracy

Qualifications

• 7+ years of retail operations experience; prior experience working on the brand side and liaising with big-box retailers such as Walmart, Target, Amazon, etc. is a must (experience with supplements a plus!)
• Deep understanding of and past experience working with EDI systems (SPS commerce/CRSTL)
• Prior demand planning experience and proficiency with relevant planning software
• Proven track record of strong communication and customer service when working with big-box retailers 
• Past experience developing new processes and driving the process of onboarding new retail partners
• True ownership mindset when it comes to developing the function, providing great services, and finding win-win ways to meet both the company’s and partner’s goals

A bit about us...

At Grüns, we believe that foundational nutrition should be simple and convenient for everyone. We're dedicated to bringing comprehensive and real nutrition to you through our gummies, formulated from 60 nutrient-dense and whole-food ingredients. Simply enjoy a grab-and-go snack pack of gummies daily whenever fits best in your schedule and wherever life takes you.

Like you, we were disappointed. There’s an infinite number of “nutrition” companies, all focused on what’s best for them — not what’s best for you. Hundreds of products to sell you on, low-quality ingredients, and small nutrient doses. We’ve seen it all.

So we decided it was time to fix it. No more choking on and popping pills like a pharmacy. No more clean-up and disgust from gross powders. And no more cobbling together handfuls to dozens of supplements. Grüns is comprehensive nutrition, made convenient and delicious.

Our culture:

• Autonomy: Only the best work at Grüns. We’re all confident, independent leaders. We are proactive. We find opportunities for improvement. Don’t ask; just do. When our actions impact other areas of the organization, we communicate with those functional leaders to ensure connectivity.
• Growth: We love to take on new challenges, learn new things, and express interest in new functions. “I’ve never done this before” is not an excuse; it’s an opportunity.
• Community: We care deeply about each other. We’re good humans and provide support wherever we can. We care, not just professionally but personally as well.

Compensation & Perks!

For every role, we aim to have highly competitive compensation -- and equity, as our growth should lead to your growth.

We have a fully remote, high-trust work environment - but also come together on a quarterly basis for amazing off-sites where we can connect IRL.

Everyone at Grüns works hard, but we believe in wellness and balance too. We have super strong benefits coverage -- for you and your family. We have unlimited PTO. And everyone who joins gets a free Grüns subscription, a $150/month wellness bonus, and an Oura ring and membership to track their health.