Strategic Account Manager, Salesforce

About Gruve

Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.

Strategic Account Manager, Customer Experiences

We are seeking a highly skilled Strategic Account Manager to join our Customer Experiences team. This role involves building excellent customer relationships, identifying strategic clients, developing compelling value propositions, and demonstrating a deep understanding of our services practices. The ideal candidate will possess a strong grasp of customer journey optimization, AI-driven sales strategies, and various methods to enhance customer experiences across multiple touchpoints. Prior experience in managing customer experience initiatives and driving revenue growth through data-driven insights is essential.

Key Responsibilities

• Develop and Maintain Client Relationships: Build strong, long-term relationships with key clients, acting as a trusted advisor and strategic partner.
• Assess and Validate Customer Needs: Continuously assess, clarify, and validate customer requirements to tailor solutions that meet their specific goals.
• Implement Customized Solutions: Develop and implement customized solutions that address client challenges and opportunities, leveraging AI-driven insights and customer experience strategies.
• Deliver Exceptional Customer Service: Provide exceptional customer service and support to ensure high satisfaction ratings, resolving issues promptly and effectively.
• Drive Revenue Growth: Identify opportunities for upselling and cross-selling, contributing to revenue growth through strategic account management.
• Collaborate with Internal Teams: Work closely with internal departments to ensure timely delivery of products and services, aligning with client needs.
• Track Performance Metrics: Monitor key account metrics and communicate progress to both internal and external stakeholders.
• Stay Informed on Industry Trends: Remain informed about new technologies and market conditions affecting the customer experience industry.

Basic Qualifications

• Bachelor's or Master's degree in a related area
• Prior experience in selling customer experiences solutions.
• Proven team-building and leadership skills.

Preferred Qualifications

• Previous work experience related to snowflake, Microsoft dynamics or similar platforms
• Familiarity with Salesforce or similar CRM platforms.

Why Gruve

At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.

Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.