Account Manager - Temp
At GSD&M, we’re on a mission to build First & Only brands, meaning the first to do it and the only ones who can. We’re able to do this because we set a high bar for ourselves and our work. We care about what we put out in the world. We’re humans who like other humans. Our ideas make a difference. Shift culture. Create a smile. Inspire change. Initiate belly laughs. Deepen our understanding of the world and ourselves. We grow. We learn. We get better. We do it all over again. Because that’s what it takes to build and be First & Only.
Temp/Freelance Role through 04/16/26 – Potential for Full-Time
- DEPARTMENT: Account Leadership
- REPORTS TO: Account Director
- TRAVEL: Must be willing to travel during the week and weekends 25% of the year (estimated)
- FLSA STATUS: Exempt
- SUPERVISORY RESPONSIBILITIES: No
- LOCATION: Austin
Position Function:
The Account Manager serves as a critical conduit between clients and internal teams — acting as the keeper of timelines, the translator of client objectives, and an advocate for creative and strategic excellence. This position requires a confident yet non-aggressive leader who understands how to drive process and productivity while managing nuanced client relationships with grace.
In this role, you will not only lead integrated marketing efforts but also specialize in experiential activations, event partnerships, sponsorship programs, and brand experiences that connect emotionally with audiences. You’ll thrive in collaboration, communication, and coordination across disciplines to bring creative ideas to life — from kickoff to execution and beyond.
Key Responsibilities
Client Relationship & Communication
- Serve as the primary point of contact for client teams and key sponsorship/experiential partners.
- Foster trust-based relationships by understanding business goals and proactively providing solutions.
- Manage communication and expectation-setting across all touchpoints — internal and external.
Experiential & Event Execution
- Lead end-to-end delivery of brand experiences, events, and sponsorship activations — from planning through to logistics, on-site support, and post-event wrap-ups.
- Collaborate with internal departments (creative, strategy, production, media, and social) to ensure timely and cohesive delivery.
- Track deliverables, coordinate vendor partnerships, develop run-of-show documents, and support event compliance and logistics.
Project Management & Internal Leadership
- Translate client needs into clear internal briefs and actionable project plans.
- Anticipate roadblocks, identify opportunities, and help the team pivot when needed.
Performance & Reporting
- Track and analyze campaign/event KPIs and success metrics; deliver thoughtful and data-backed reporting to clients.
- Contribute to strategic planning and post-campaign recaps to inform future initiatives and long-term planning.
Knowledge/Skills/Abilities:
- 5+ years of agency experience (preferred) or related communication industry experience that provides an understanding of advertising, marketing, paid and social media, creative, production, research, direct marketing, finance, etc.
- BA required with a preferred concentration in advertising, communications or marketing
- Video content production experience, including TV, Social
- Financial planning experience (annual budgets, etc.)
- Strong presentation and writing skills
- Strong listening and interpersonal skills
- Management experience and team-building skills
- Must be highly organized and detail oriented in a production intensive environment
- Proficient in MS Office Suite or Mac equivalent.
At GSD&M, inclusion is our superpower. An inclusive environment where diverse perspectives are encouraged and empowered makes the work better, makes our agency better and ultimately makes the industry better. That’s why we’re proud to be recognized by the Advertising Federation’s Mosaic Awards year after year for our efforts in diversity, equity and inclusion.
We consider ourselves lucky. Every day we wake up and get to build First & Only brands in an inclusive environment where everyone matters, all while enjoying generous benefits, plenty of time off, and opportunities for growth whether you’re just starting out or have been in the biz for a while.
GSD&M is an equal opportunities employer and will never favor or discriminate against anyone based on their age, gender, ethnicity, sexual orientation, disability, pregnancy or maternity, religion or belief, marriage or civil partnership, gender identity, expression, or realignment. If you require a medical or religious accommodation during the job application process, please reach out to keisha.townsend@gsdm.com for support.
This role requires regular in-office presence with a minimum of three days per week, to engage and collaborate in in-person team interactions and meetings as required.
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