Head of Service, Rebuild

Who We Are:

At Guardian Restoration Partners, we are on a mission to build the most impactful restoration business in the industry. Our network of "Guardians" helps property owners in crisis rebuild their lives after devastating events like water, fire, and mold damage. As part of our team, you’ll be contributing to a company that values results, integrity, and putting customers first.

Guardian is a passionate group of professionals committed to preserving the legacy of small and medium-sized businesses while accelerating their growth. We bring deep expertise and a hands-on approach to support our partners, expand the Guardian network, and make a lasting, positive impact across every organization

What we need: 

The Head of Service-Rebuild is a pivotal leadership role that will play an essential role in accelerating Guardian's market expansion advancing our competitive edge. This role is responsible for advising, coaching, and mentoring Guardian's partner organizations (PCOs) to build and scale high-performing service lines. This role involves assessing opportunities for new or expanded service offerings, optimizing go-to-market strategies, and implementing best practices to drive revenue growth and improve gross margins. The Head of Service will analyze monthly performance reports to identify improvement opportunities, apply industry benchmarks for staffing ratios and job complexity, and develop actionable plans to enhance financial performance. Additionally, this role will support PCOs in increasing service volume through lead generation, refining customer acquisition strategies—including digital marketing and referral partnerships—and publishing playbooks to ensure consistent execution. Success in this role requires a data-driven approach, operational expertise, and the ability to deliver measurable impact across multiple partner organizations

Key Responsibilities:

• Strategic Leadership: Advise and mentor partner organizations (PCOs) to develop and scale high-performing service lines, driving growth and profitability.

• Operational Optimization: Assess and implement best practices to improve operations, including job costing, subcontractor bidding, permitting, scheduling, change management, and budget adherence.

• Performance Analysis: Review monthly performance reports, identify areas for improvement, and leverage industry benchmarks to create actionable plans aimed at enhancing financial performance.

• Revenue Growth: Optimize go-to-market strategies, refine customer acquisition efforts, and develop lead-generation strategies, including digital marketing and referral partnerships, to drive service volume and expand market share.

• Team Development: Lead and mentor project managers, coordinators, and other service line teams, fostering a hands-on, coaching-oriented approach to improve performance and consistency.

• Process Development: Publish playbooks to ensure consistent execution across all partner organizations, streamlining operational processes and driving efficiency.

• Profitability: Focus on increasing profitability through refined operational practices, data-driven decision-making, and enhanced customer acquisition strategies.

• Industry Expertise: Leverage deep expertise in residential restoration, reconstruction, and general contracting to elevate service standards and operational practices across all PCOs.

• Insurance Negotiation: Negotiate with insurance adjusters and carriers to ensure timely approvals and payments, advocating for best practices and cost-effective solutions.

Qualifications:

• 10+ years of experience in the home restoration industry, with a strong track record of optimizing and scaling service lines.
• Proven expertise in financial performance improvement, including margin optimization, operational efficiency, and applying industry benchmarks.
• Strong go-to-market and customer acquisition experience, particularly in developing referral partnerships and digital marketing strategies.
• Data-driven decision-making skills, with the ability to analyze performance reports, identify trends, and develop actionable improvement plans.
• Exceptional leadership and coaching abilities, with experience mentoring partner organizations or teams to implement best practices and drive measurable growth.

Skills that will make you successful in this role:

• Operational expertise with a hands-on approach to team leadership and coaching.

• Ability to analyze data and trends to make informed decisions that drive measurable improvements in performance and profitability.

• A passion for elevating operational standards and creating scalable, high-performing service lines.

• A commitment to raising the bar for rebuild execution across all Guardian partner organizations.

Our Core Values:

1. Results Matter – We believe in delivering on our promises and driving outcomes that make a measurable difference.
2. Do the Right Thing – Integrity is at the core of everything we do. We are committed to being ethical and trustworthy in every situation.
3. Customer-First – Our customers are at the heart of our business. We strive to exceed their expectations and build lasting relationships.

Total Rewards:

• Health, Dental, and Vision Insurance
• 401K Plan with company match
• Paid Time Off

We are focused on becoming an “employer of choice” and are continuously looking at how to expand our Total Rewards offerings to best suit the needs of our employees.

Why Join Us?

At Guardian Restoration Partners, we are committed to empowering our employees with the resources and opportunities they need to excel. When you join our team, you’ll enjoy:

• Competitive Compensation: A comprehensive package that includes health, vision, dental, and retirement plans to support your financial and personal well-being.
• Work-Life Balance: Hybrid work options designed to provide flexibility while fostering collaboration and connection with your team.
• Collaborative Culture: Be part of a mission-driven team that values innovation, teamwork, and meaningful impact.
• Professional Growth: Thrive in an entrepreneurial environment where you’ll take on diverse challenges, gain hands-on experience, and have opportunities to shape your role as the company grows.

You’ll contribute to a dynamic team where your expertise will make a tangible difference in our success. We offer a supportive environment that fosters collaboration, innovation, and a strong commitment to your personal and professional development.

Compensation:

Guardian is committed to fair and equitable compensation practices. For this position, the base salary pay range is $200,000 - $250,000 + Performance Based Bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary range is subject to change and may be modified at any time.

Location: Denver, Colorado strongly preferred, but open to candidates in Washington, Idaho, Nevada, Utah, Arizona, Colorado, Michigan, Illinois, Ohio, Pennsylvania, Virginia, Georgia, Florida, and Connecticut. 

Ready to Apply?

If you’re passionate about raising the bar and combining operational rigor with strategic vision, we want to hear from you! Apply today and join a team that values your expertise and supports your professional growth.

Application Deadline

The anticipated application deadline is September 30, though that date may change depending on the volume of qualified resumes we receive by that time.

Equal Opportunity Employer:

At Guardian Restoration Partners, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status as outlined by federal, state, or local laws.