Our client is bringing on two Business Analysts to support their International eCommerce team with fit/gap and process analysis. These are hands-on roles focused on understanding how current-state processes work today across the eCommerce systems landscape — including Product Studio and the order management system (OMS) — comparing them against target-state capabilities, and clearly documenting where the gaps are.

You'll spend your time mapping processes, running fit/gap analysis, and translating findings into actionable artifacts — including gap stories that capture where today's processes fall short and what needs to change. It's a strong fit for a curious analyst who is organized, communicates well, and wants to grow inside a large enterprise program.

Key Responsibilities

Conduct fit/gap analysis, comparing current-state processes and capabilities against target-state requirements or out-of-the-box platform functionality.
Document and map current-state (as-is) business processes.
Identify and capture gaps, and write clear gap stories (user stories) that articulate the gap, its impact, and the desired outcome.
Partner with process owners, SMEs, and the delivery team to gather requirements and validate findings.
Support requirements workshops and working sessions.
Maintain analysis artifacts, backlog items, and traceability.

Required Qualifications

Roughly 5+ years of business or process analysis experience (early-to-mid career).
Hands-on experience with fit/gap analysis and current-state process mapping.
Ability to write clear user stories / gap stories.
Solid requirements-gathering, interviewing, and documentation skills.
Strong written and verbal communication.
Able to work onsite in Issaquah 1–2 days per week (hybrid).

Preferred Qualifications

Exposure to an order management system (OMS) and/or Product Studio — or comparable eCommerce/commerce platforms.
Familiarity with process modeling (BPMN) or tools such as Visio or Lucidchart.
Agile / Scrum experience.
Enterprise or retail program experience.

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