Clinical Outreach Coordinator

Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP (Partial Hospitalization Program) and IOP (Intensive Outpatient Program) services. As a newly launched organization, we are on a mission to redefine the behavioral health industry by delivering exceptional care, utilizing state-of-the-art facilities, and prioritizing the well-being of those we serve. At Guidelight Health, we are building a team of passionate, forward-thinking professionals who are eager to be part of this exciting journey to reshape mental health care. Join us in making a lasting impact!

Description:

Title: Clinical Outreach Coordinator
Reports to: Vice President, Business Development & Clinical Outreach
Department/Location: Hybrid: Remote with work in Worcester / Metro Boston    
FLSA Status: Exempt

Guidelight is an Equal Opportunity Employer. We are passionate about fostering an environment where everyone, irrespective of their race, gender, sexual orientation, or background, feels valued and included.

Summary:

About the role: At Guidelight, we are on a mission to provide the highest quality behavioral health care to everyone who needs it. As the Coordinator of Clinical Outreach, you will help us achieve this goal by connecting with providers throughout Massachusetts. You will partner with other members of the Guidelight team to deliver on an efficient go-to-market strategy. This is a great opportunity for folks who are interested in a role that will allow them to learn about behavioral healthcare and a clear growth path for high performers.  

About you: You are passionate about helping people. You have drive, a strategic mind and a high EQ. This role requires a great deal of relationship building, and to be successful in this role you will need to embrace the challenges of cold outreach. Most importantly, you are a culture-first kind of person. At Guidelight, our culture is built on caring and respect – for our clients and our teammates. And the right candidate for this role will embrace that people-first mentality.  

Responsibilities:

• Introduce a wide range of providers and community members to Guidelight and our programs.
• Identify high value targets across the state.
• Partner with leadership to craft and execute a strategic plan to efficiently connect with providers in regions to support new program launches and other key initiatives.
• Manage initial conversations and meetings with providers and coordinate a clean pass off to other members of the team to develop relationships further.  
• Be a valuable source of information to the community you serve, connecting people with Guidelight and other resources.  
• Act as consultant to professionals (managed care organizations, therapists, psychiatrists, schools, health systems, and other providers) and families looking to access services  
• Work collaboratively with admissions to ensure a seamless client experience and drive census
• Develop a deep understanding of Guidelight’s programs and clinical differentiators.  
• Utilize HubSpot CRM system to manage daily outreach activity.
• Create, build, and manage relationships with referral sources across priority markets.
• Deepen relationships with existing partners.

Qualifications:

• Must be based in the Metro Boston or Worcester area.
• 1-3 years of relevant work experience.
• Microsoft Office proficiency.
• Strong interpersonal and relationship-building skills.
• Ability to energize, communicate, and build rapport at all levels of the organization.
• Ability to travel locally for meetings with potential clinical partners.
• Strong time management skills and the DNA of a goal-oriented self-starter.
• Comfort with video conferencing, leading and scheduling meetings, and HubSpot