Systems Configuration Specialist

Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP (Partial Hospitalization Program) and IOP (Intensive Outpatient Program) services. As a newly launched organization, we are on a mission to redefine the behavioral health industry by delivering exceptional care, utilizing state-of-the-art facilities, and prioritizing the well-being of those we serve. At Guidelight Health, we are building a team of passionate, forward-thinking professionals who are eager to be part of this exciting journey to reshape mental health care. Join us in making a lasting impact!

Description:

Title: Systems Configuration Specialist

Reports to: Director, Business and Clinical Systems

Department/Location: Remote

FLSA Status: Exempt

Guidelight Health provides insurance-based intermediate levels of care that are structured, transformative, personalized and accessible. Guidelight is an Equal Opportunity Employer. We're passionate about fostering an environment where everyone, irrespective of their race, gender, sexual orientation, or background, feels valued and included.

Role Summary:  

The Systems Configuration Specialist is responsible for translating business-defined requirements into accurate system builds during the pilot and implementation phases of new markets & initiatives. Once specifications are established by leadership or operational stakeholders, this role executes the configuration of forms, workflows, templates, and system structures within platforms such as the EMR, Assessment, and other Systems/Tools.  

Role Responsibilities:  

• Configuration 
  • Build forms, workflows, templates, and system structures based on specifications.
•  Testing
  • Conduct testing and validation of builds to ensure functionality and compliance before go-live. Partner with the Director to validate alignment between builds and business requirements.
• Training & Rollout
  • Develop & maintain implementation materials, supporting end-user system education, and assisting with adoption during pilot and launch phases.
• Collaboration
  • Partner with the Director to understand defined requirements and project goals. Provide feedback on system limitations, risks, or opportunities during build and testing. Communicate progress, blockers, and outcomes clearly to the Director.
• Continuous Improvement
  • Maintain documentation of recurring issues and contribute to process improvements. 

Required Qualifications:  

• Bachelor’s degree or equivalent experience in healthcare, health IT, information systems, or related field.
• 2–3 years of experience in system configuration, EMR/EHR (Kipu), or workflow build (preferred).
• Strong problem-solving skills and attention to detail.
• Ability to balance multiple priorities (implementation + project work).
• Knowledge and experience with health care information systems or knowledge of processes and workflows common in behavioral health, preferred. 
• Computer proficiency, including MS365 (specifically excel) & Smartsheet, preferred.  
• Must have strong analytical and critical thinking skills.
• Strong communication skills (verbal and written)