Operations Excellence Manager (Growth and Go-To-Market)

Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP (Partial Hospitalization Program) and IOP (Intensive Outpatient Program) services. As a newly launched organization, we are on a mission to redefine the behavioral health industry by delivering exceptional care, utilizing state-of-the-art facilities, and prioritizing the well-being of those we serve. At Guidelight Health, we are building a team of passionate, forward-thinking professionals who are eager to be part of this exciting journey to reshape mental health care. Join us in making a lasting impact!

Description:

Title: Operations Excellence Manager (Growth and Go-To-Market)

Reports to: Vice President, Operations Excellence

Department/Location: Operations / Remote

FLSA Status: Exempt

Summary:

Reporting to our Vice President of Operations Excellence, this Operations Excellence Manager will be a dynamic, results-driven leader responsible for driving strategic planning, scalable growth, and operational excellence as we expand into new states and markets. They will lead the development and implementation of standardized operating procedures (SOPs) that can scale seamlessly across new clinic openings, ensuring consistent, high-quality care delivery from day one in every new market. Using a data-driven approach, they will identify opportunities for improvement, track key performance metrics, and build the operational infrastructure needed to support rapid, sustainable growth. Skilled in change management, they will work closely with cross-functional teams to ensure every new location is set up for success and integrated smoothly into the broader organization.

Responsibilities:

• Strategic Planning & Execution:  
  • Collaborate with leadership to define clear, measurable strategic objectives and translate them into actionable plans across departments. 
  • Take a comprehensive “360” approach to problem-solving, understanding how different components of the organization interact, and ensuring all efforts are aligned to drive cohesive outcomes. 
  • Monitor progress against key milestones, adjust strategies as needed, and ensure alignment of resources and teams to achieve organizational goals. 
• Process Improvement and Operational Excellence:  
  • Identify and implement processes to streamline operations, improve communication, and enhance organizational effectiveness. 
  • Create and drive standards of excellence in care delivery with client experience and clinical quality as the North Star. 
  • Roll up your sleeves and dive into the weeds when needed, taking on key projects with a get-it-done attitude and tackling challenges head-on to ensure progress and results. 
• Project Management:  
  • Lead cross-functional projects, ensuring timely completion and effective communication of progress and results. 
  • Strong execution-driven mentality with an ability to maintain a sense of urgency, rally teams around key deadlines, and ensure on-time results through accountability and focused collaboration. 
• Data-Analysis & Decision Making:  
  • Analyze key performance metrics and operational data to identify trends, bottlenecks, and areas for improvement. 
  • Use data-driven insights to support decisions on resource allocation, process optimization, and strategic initiatives, ensuring measurable outcomes. 
• Change Management:  
  • Drive change initiatives by gaining teammate-wide buy-in across new implementations, fostering cross-departmental collaboration and alignment to drive shared goals and smooth change adoption. 
  • Monitor the impact of change efforts, adjusting as needed to achieve desired outcomes and sustain momentum. 
• Special Projects: 
  • Take ownership of diverse, high-priority projects, using strong problem-solving skills to conduct root cause analysis and create structured solutions. 
  • Navigate ambiguity with ease, developing processes and improvements that bring clarity, efficiency, and long-term impact to evolving initiatives. 
• Communication & Collaboration:  
  • Tailor communication strategies to effectively engage diverse audiences, ensuring clarity and relevance for each stakeholder group. 
  • Proven cross-functional leader with a knack for breaking down barriers and fostering a culture of collaboration, driving seamless teamwork across departments. 

Qualifications:

• Bachelor's degree in business, operations, or a related field; PMP certification is preferred. 
• 3+ years of experience in operations, project management, or process improvement, with demonstrated experience supporting multi-site growth or geographic expansion.
• Experience in managing cross-functional teams and driving collaboration between departments. 
• Strong analytical skills with the ability to interpret data, identify trends, and implement process changes based on insights. 
• Excellent communication and interpersonal skills, with a high degree of emotional intelligence and the ability to work collaboratively with diverse teams. 
• Ability to thrive in a fast-paced, high-growth environment! 

*Please do not contact our public clinical admissions line regarding this or any other job posting. For recruiting-related inquiries, please contact the Talent team at Talent@guidelighthealth.com

Guidelight is an Equal Opportunity Employer. We are passionate about fostering an environment where everyone, irrespective of their race, gender, sexual orientation, or background, feels valued and included. 

We want to be a place where every employee has a voice and feels truly welcome, appreciated, free to be themselves, and empowered and enabled to do their best work. Our differences make us unique, and we actively support these differences and work to create communities of respect throughout our company. www.guidelighthealth.com  

Benefits & Perks 

At Guidelight, we value a work-life integration culture. This approach allows our teammates to focus on what matters most to them, while also caring for our clients and fellow teammates. We have found that this promotes a sustainable and successful culture, and we offer the following benefits to our teammates to demonstrate this commitment to each other.  

As a Guidelight teammate, working 32+ hours per week, you’ll enjoy a comprehensive benefits package, including: 

• Health & Wellness: Medical, dental, vision, HealthJoy unlimited therapy, UHC wellness program, HSA/FSA options, and pet insurance. 
• Time Off: Responsible PTO, in lieu of a traditional accrual-based policy, which allows full-time and part-time employees to take the time they need, when they need it, while ensuring continuity of care and team collaboration
• 401(k): With company match.
• Licensing: All licensing fees covered, including opportunities for cross-licensure when applicable. 
• Professional Development: Annual stipend for tuition reimbursement, ongoing education, or CEUs.
• Clinical Supervision & Growth: Pre-licensed clinicians receive structured clinical supervision toward licensure, and all clinicians benefit from best-in-class supervision grounded in our state-of-the-art PHP/IOP curriculum.