Customer Success Manager, Qsight

United States

Overview:

Guidepoint’s Qsight group is a new high-growth division of Guidepoint focused on building market-leading data intelligence solutions for the healthcare industry. Operating like a start-up within a larger company, Qsight works with proprietary data to generate actionable insights for the world’s leading institutional investors, medical device, and pharmaceutical companies. The Qsight team is passionate about creating market intelligence products through rigorous analysis of primary and alternative data to deliver highly relevant, accurate insights to a global client base.

Guidepoint Qsight is seeking a driven, intellectually curious individual that’s passionate about data analysis and driving customer value to join our team. The Client Success Manager will oversee a book of accounts, work closely with the Sales and Product teams, and identify opportunities to improve client experience.

This is a remote role but must be based in the U.S. and comfortable with ET or PT working hours.

What You’ll Do:

  • Serve as the primary point of contact for a portfolio of clients, ensuring they maximize value from Guidepoint Qsight’s data solutions.
  • Develop strong relationships with key stakeholders and corporate accounts specifically to understand their business needs, challenges, and objectives.
  • Drive client retention and expansion by proactively identifying opportunities for upselling and cross-selling.
  • Provide onboarding, training, and ongoing support to help clients effectively use Qsight’s data and insights.
  • Collaborate with the Product team to relay client feedback and contribute to product improvements.
  • Work closely with Sales to identify growth opportunities and support contract renewals.
  • Monitor client engagement, usage trends, and performance metrics to ensure continued satisfaction and value delivery.
  • Address and resolve client concerns in a timely and strategic manner, escalating issues when necessary.
  • Develop and execute client success strategies, including account plans and EBRs (Enterprise Business Reviews).
  • Stay informed about industry trends, competitive intelligence, and best practices to enhance client outcomes.

 What You Have:

  • Bachelor's degree in business, analytics, healthcare, or a related field.
  • Strong experience working with Corporate or CPG clients highly preferred.
  • 3+ years of experience in Customer Success, Account Management, or a related client-facing role, preferably within data, SaaS, or healthcare industries.
  • Strong analytical skills with the ability to interpret complex data and translate insights into actionable recommendations.
  • Excellent communication, presentation, and relationship-building skills.
  • Ability to manage multiple clients, projects, and priorities in a fast-paced environment.
  • Proficiency in CRM tools (Salesforce) and data visualization platforms.
  • Problem-solving mindset with a proactive approach to client engagement and issue resolution.
  • Knowledge of medical aesthetics, healthcare data, market intelligence, or analytics products (Preferred) 

What We Offer: 

The annual base salary range for this position is $80,000 to $100,000. Base salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location. Additionally, this position is eligible for an annual discretionary bonus based on performance.

You will also be eligible for the following benefits:

  • 15 PTO days, 10 legal holidays, and sick days
  • Comprehensive medical, dental, and vision plans
  • Will match up to 10% of employee contribution for 401(k), life insurance, paid time-off and parental leave plans
  • Commuter benefits and a corporate gym rate
  • Development opportunities through the LinkedIn Learning platform
  • Free snacks and beverages in the office
  • Friday happy hour and “Summer Fridays”
  • Year-round corporate athletic league
  • Casual work environment, team building, and other social events

About Guidepoint: 

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. 

Backed by a network of nearly 1.5 million experts and Guidepoint’s 1,300 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. 

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. 

#LI-DH1

#LI-Hybrid

Base salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location. Additionally, this position is eligible for an annual discretionary bonus based on performance.

Compensation

$80,000 - $100,000 USD

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf


Education

Select...
Select...
Select...

Select...
Select...
What work options are you open to? *
I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for Guidepoint Global to hire me. If I am hired, I understand that either Guidepoint Global or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of Guidepoint Global has the authority to make any assurance to the contrary. I attest by checking the box below that I have given to Guidepoint Global true and complete information on this application. No requested information has been concealed. I authorize the Company to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal. *

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Guidepoint’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.