Client Service, Project Manager

New York, New York, United States

Overview:

Guidepoint’s Client Service team connects leading investment firms, consultancies, and corporations with the subject-matter experts they need to make informed business and investment decisions. By understanding each client’s specific research needs and delivering targeted expert matches, often within hours, the team plays a critical role in providing a fast, high-quality client experience.

As an Associate Project Manager on the Client Service team, you will manage client projects, lead execution, and work directly with a team of Associates to deliver the right expert matches for each request. This is a dynamic role that may initially emphasize expert recruiting, project execution, or a combination of both. As responsibilities grow, the role is designed to expand into broader ownership of client relationships and project delivery. Due to the collaborative nature of the Client Service team, the work schedule is hybrid with three days in the office required.

What You’ll Do:

  • Manage day-to-day client project execution and drive delivery across live project requests, ensuring a fast, high-quality client experience
  • Run several client requests at once, navigating shifting priorities, evolving project needs, and tight deadlines while maintaining strong execution
  • Provide feedback to and work directly with Associates, elevating performance through guidance on sourcing, outreach, vetting, and screening best practices
  • Build tailored sourcing strategies and execute targeted research, recruiting, and outreach to identify and qualify the right experts for each client request
  • Partner with Business Development and Relationship Management leaders to deepen client engagement, expand use of Guidepoint’s services, and build toward broader account ownership over time

Experience You Will Bring:

  • Bachelor’s degree, with strong academic track record
  • Preferred minimum of 1 year of relevant experience
  • Applicants must be authorized to work in the United States without the need for current or future employer-sponsored visa sponsorship. Guidepoint does not provide employment-based visa sponsorship for this role

Successful Project Managers: 

  • Communicate confidently and professionally with clients, experts, and internal stakeholders at all levels
  • Manage competing priorities and tight deadlines with strong judgment, organization, and sense of urgency
  • Bring strong attention to detail and the ability to navigate complex client requests, communication across multiple stakeholders, and scheduling logistics with accuracy
  • Thrive in a fast-paced, entrepreneurial environment and adapt quickly to evolving client needs
  • Write clearly and concisely, organize high volumes of information effectively, and deliver a high standard of client service in high-pressure situations
  • Work effectively both independently and collaboratively as part of a team

What We Offer:

The annual base salary for this position is $75,000. In addition, this role is eligible for monthly performance-based compensation tied to project execution along with a quarterly bonus tied to the achievement of specific metrics. High-performing Associate Project Managers can earn $1,000 or more per month in additional compensation.  

You will also be eligible for the following benefits:

  • 15 days of PTO, 10 paid holidays, and sick leave
  • Comprehensive medical, dental, and vision coverage, along with flexible spending accounts, supplemental pet insurance, and short- and long-term disability
  • 401(k) with company match of up to 10% of employee contributions, plus company-sponsored and optional life insurance
  • Commuter benefits and corporate discounts, including gym memberships, ClassPass, and an Employee Assistance Program (EAP)
  • Unlimited access to self-paced learning through LinkedIn Learning
  • In-office perks including free snacks and beverages, Thursday Happy Hours, and Summer Fridays
  • Annual company-sponsored athletic leagues and wellness activities
  • Charitable giving programs with company-matched contributions to eligible tax-exempt organizations, in accordance with company guidelines, including a dedicated day of service for all employees
  • Casual work environment with regular team-building events and social activities

Career Trajectory:

This role is designed for experienced, client-focused professionals who can balance relationship management, team leadership, and strong execution in a fast-paced, results-oriented environment. It offers a clear path for progression, including the opportunity to advance to Team Lead after approximately 2-3 years. 

Team Leads take on full ownership of a portfolio of client relationships, along with broader management responsibility for a team of Project Managers and Associates. For high performers, additional internal mobility opportunities may also be available across other business units at Guidepoint.

About Guidepoint:

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients turn answers into action. 

Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. 

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. 

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Base salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location.

Compensation

$75,000 - $75,000 USD

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