Client Service Associate, Consulting

OVERVIEW:  

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.   

Backed by a network of nearly 1.5 million experts, and Guidepoint’s 1,300 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

Play a vital role in Guidepoint’s success. 

As a Night Shift Associate on the Consulting Client Service team, you will support project delivery by identifying and recruiting the experts best suited to answer consulting clients’ business questions. Working closely with Project Managers, you will source, engage, and recruit new experts for our network of over 1,500,000 Guidepoint Advisors. This Wuxi-based role may be performed remotely and follows a fixed work schedule of 5:00 PM to 2:00 am (17:00-2:00, China Standard Time). The role provides a unique opportunity to build core business, communication, and research skills while gaining exposure to a wide range of industries and disciplines. 

Who We Are:  

• Team-oriented and collaborative
• Hard-working professionals who strive for excellence
• Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
• Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.

What You Will Own: 

• Work with Project Managers supporting consulting clients to develop expert recruitment strategies for satisfying each client project request 
• Utilize recruiting tool, press releases, case studies, and other online sources to identify the best experts who can address consulting clients’ strategic and operational questions 
• Conduct proactive outreach during evening hours, clearly communicate the consultation opportunity, and invite qualified professionals to join our network and participate in client consultations 
• Screen experts to determine their suitability for each specific client project and develop accurate professional profiles for Project Managers to present to your clients 

Experience You Will Bring:  

• Bachelor’s degree or higher
• Strong sense of urgency and excellent time management skills to thrive in a fast-paced environment
• Bottom-up thinking and the ability to act as a potential thinking partner for clients, bringing creative and strategic solutions
• Professional written and reading proficiency in English required; conversational to fluent verbal skills strongly preferred
• Proactive, result-driven, initiative, and ability to go the extra mile
• Able to deliver accurate, high-quality recruitment support and meet time-sensitive project requirements
• Based in Wuxi and able to work effectively in a remote environment, both independently and as part of a team
• Available to work a fixed evening schedule from 5:00 PM to 2:00 am (17:00-2:00, China Standard Time) and reliably support time-sensitive project needs

Skills You Will Bring: 

• Desire to work in a sourcing/lead generation type of role
• Ability to work in a fast-paced, results-oriented environment
• Excellent time management and organizational skills
• Outgoing personality with the ability to speak with people at all professional levels
• Intellectual curiosity and desire to learn
• Excellent written and verbal communication skills
• Demonstrated ability to work both individually and as part of a team

What We Offer: 

• Competitive compensation
• Entrepreneurial environment, autonomy, and fast decisions
• International exposure to the global Guidepoint service teams
• Casual work environment
• Summer and winter team events

Interview Process:

• Meet your Guidepoint Recruiter!
• Initial Candidate Screen
• Meet the Guidepoint Teams!
• Hiring Manager Interview
• Mock Assessment (Role Dependent)
• Complete a stimulated client request and gain more insight into the role
• Interview Process Outcome

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. 

#LI-KW

#LI-Remote