Enterprise Solutions Engineer

Key Responsibilities:

Customer Engagement:

• Partner with enterprise sales teams to understand customer challenges, goals, and technical requirements.
• Conduct in-depth discovery sessions to identify customer pain points and solution alignment.
• Deliver compelling presentations, demonstrations, and proof-of-concept (POC) engagements.

Solution Design:

• Architect and propose tailored solutions that leverage our products and services to meet customer needs.
• Provide guidance on system integration, data flow, and implementation best practices.
• Address scalability, performance, and security concerns in solution proposals.
• Technical Leadership:
• Act as the technical advisor during the sales process, ensuring customer confidence in our solutions.
• Collaborate with product, engineering, and support teams to resolve complex technical issues.
• Stay updated on industry trends and evolving customer requirements to inform solution strategies.

Enablement and Documentation:

• Prepare technical documentation, such as architecture diagrams, integration guides, and implementation plans.
• Train customers and internal teams on product capabilities, customization options, and ongoing management.
• Provide feedback to product teams to improve features and resolve gaps identified during customer interactions.

 

Qualifications:

Experience:

• 5+ years of experience in a technical pre-sales, solutions engineering, or similar role, preferably supporting enterprise-level customers. Prior experience in the manufacturing space is a plus.
• Proven track record of designing and implementing enterprise-scale solutions.

Technical Skills:

• 2-4 years operational experience working in factories, including experience with Process Improvement, Pareto Principle, and OEE

Soft Skills:

• Exceptional communication and presentation skills, with the ability to convey technical concepts to both technical and non-technical audiences.
• Strong problem-solving skills and ability to thrive in a fast-paced environment.
• Collaborative mindset, with the ability to build trust and influence stakeholders at all levels.