IT Support & Systems Administrator

Gunner is the Uncontractor! A premier home improvement company that delivers the customer experience every homeowner truly deserves. Gunner is #17 of New England’s fastest growing companies and most recently, our online roofing platform was named a winner of the Good Housekeeping’s 2024 and 2023 Home Renovation Awards!

We’re looking for an IT Support & Systems Administrator  to join our team and be the go-to expert for all things IT and mitigating cybersecurity risk. From setting up workstations to keeping our network safe, this role is essential to supporting our people and protecting our systems.

Why This Role Is Exciting

This is a unique opportunity to be the first IT Support & Systems Administrator on the Technology team at Gunner. You’ll have the chance to build and shape the role from the ground up, influence best practices, and grow with a company that values innovation, ownership, and impact.

Why Work at Gunner?

We’re proud to have been named to Inc. Magazine’s Best Workplaces list two years in a row—a reflection of our commitment to a culture that puts people first. At Gunner, you’ll join a collaborative, driven team that’s passionate about doing great work and having fun while doing it.

Key Responsibilities:

IT Support & End-User Experience

• Act as the first point of contact for IT support, delivering clear, friendly, and effective assistance to team members—both in-person and remote.
• Troubleshoot hardware and software issues across a primarily Apple-based environment (macOS, iOS, iCloud, Apple ID management).
• Translate complex technical information into easy-to-understand guidance for non-technical users, fostering confidence and independence with tools and systems.
• Set up, configure, and decommission workstations, phones, peripherals, and user accounts.

Infrastructure & Office Technology

• Maintain and support local office networking equipment, internet connectivity, Wi-Fi, and other essential infrastructure.
• Manage and support conference room A/V systems, projectors, displays, and video conferencing tools.
• Ensure printers, scanners, and other shared office devices are functional and secure.
• Conduct regular maintenance and system updates to ensure optimal performance and security.

Google Workspace Administration & Security

• Administer Google Workspace, including user provisioning, group management, security settings, and access controls.
• Monitor and respond to potential security risks, including phishing attempts, unauthorized access, or system anomalies.
• Support implementation of security best practices such as two-factor authentication, encryption policies, and user training.

Physical Security & Access Management

• Oversee badge access, surveillance systems, and related physical security technologies for the office.
• Coordinate with vendors or facilities staff on security hardware installation, troubleshooting, and maintenance.

Travel & Multi-Location Support

• Provide occasional on-site support at nearby office or job site locations as needed, ensuring consistent IT experience across all teams.

Requirements:

• 5+ years of experience in IT support or systems administration, ideally in a multi-site or hybrid work environment.
• Advanced knowledge of Google Workspace (Admin Console, Groups, security settings, device management, etc.); experience managing users, permissions, and organizational units is essential.
• Proficiency with Apple hardware and software (macOS, iOS, Apple ID, MDM tools).
• Strong communication skills with the ability to explain technical issues clearly to non-technical users.
• Solid understanding of networking fundamentals and support for office infrastructure (Wi-Fi, firewalls, printers, A/V systems).
• Awareness of IT security best practices; certifications like CompTIA Security+ or Google IT Support are a plus.
• Comfortable lifting up to 50 lbs and handling physical tech setups.
• Willing and able to travel occasionally to support nearby office or job site locations.

Benefits:

Base salary range 70K to 90K+ (commensurate with experience)

• An unmatched company culture!!
• 401K Retirement Plan (after 6 months) with company match
• United Healthcare (Health, Dental & Vision) with company contribution (after 60 days)
• Unlimited PTO plan (after 60 days)
• Company iPhone and MacBook