Service Manager (Construction)

Gunner is the Uncontractor! A premier home improvement company that delivers the customer experience every homeowner truly deserves. Gunner is #17 of New England’s fastest growing companies and most recently, our online roofing platform was named a winner of the Good Housekeeping’s 2024 and 2023 Home Renovation Awards! 

We’re looking for a Service Manager to join our fast-paced Operations team to play a vital role in leading and managing all residential service and repair operations, ensuring the long-term satisfaction of our customers.

Why This Role Is Exciting

This role puts you at the heart of operations, where your technical expertise and leadership directly improve the homeowner experience. You'll solve problems on the fly, and ensure high-quality results—fast. It’s a hands-on, people-focused position that offers real impact, and the chance to lead with purpose in a fast-paced environment.

 

 

Why Work at Gunner? 

We’re proud to have been named to Inc. Magazine’s Best Workplaces list two years in a row—a reflection of our commitment to a culture that puts people first. At Gunner, you’ll join a collaborative, driven team that’s passionate about doing great work and having fun while doing it.

 

What You’ll Do:

Lead and manage all residential service and repair operations, applying in-depth technical knowledge of roofing/siding and window systems to ensure accurate diagnostics and quality workmanship.

The ideal candidate has hands-on experience.

Act as the main liaison between homeowners, crews, and internal departments, delivering clear, respectful communication and timely updates throughout the service process.

Strong interpersonal skills and a customer-first mindset are essential for building trust with homeowners.

Coordinate daily service schedules, dispatch crews, and manage materials to ensure jobs are completed efficiently, on time, and within budget.

A well-organized individual who thrives in a fast-paced environment will excel in this role.

Conduct on-site inspections and enforce company standards, providing guidance and support to technicians as needed.

A successful candidate is a problem-solver with a leadership mindset and a commitment to quality.

 

 

What you will bring:

A passion for making a difference!

Outstanding communication and customer service instincts.

Strong Interpersonal skills with the ability to build relationships and establish trust with customers.

Must have a positive attitude and a drive to succeed.

Experience in home improvement, construction, or a related field.

Strong problem solving and a sharp eye for detail.

Ability to juggle multiple tasks and stay organized.

A team player who can also take the lead when needed.

BA/BS preferred.

 

Bonus Points For:

• Experience managing service or warranty departments.
• Bilingual abilities (English/Spanish).
• Tech-savvy or experience with CRM/ Project management tools.

 

Benefits:

• An unmatched company culture!!
• Base Salary: $75,000 to $85,000
• 401K Retirement Plan (after 6 months) with company match
• United Healthcare (Health, Dental & Vision) with company contribution (after 60 days)
• Unlimited Vacation Day Plan (after 60 days)
• Company iPhone and MacBook
• Path to promotions within Gunner organization
• Company vehicle provided (Gunner Fleet)
• Gas Card provided