Contingent Workforce Program Manager

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. 

About the Role:

To help bring our mission to life, you will build, develop and streamline our internal extended workforce program with a focus on compliance, customer service, and vendor management. This is a strategic position that is critical to helping us scale and build for the long term. This role will be instrumental in the design, development, and scaling of the extended workforce program.

About the Team:

As part of the broader People team, you’ll be the second member of the HR Compliance Team, working closely with partners both on the People Team (HRIS, Employee Relations, Shared Services, etc.) and cross-functionally (Legal, Procurement, IT, Vendor Ops and Onboarding) to creatively problem solve while still controlling for risk and compliance. 

Here’s what you’ll do day-to-day:

• Ensure adherence with state and federal law as you scale Gusto’s Extended Workforce strategy and program to meet Gusto’s business needs
• Guide hiring managers, leaders and vendors to follow processes within our shared service model that align with our company values
• Assess, manage, and drive our vendor relationships to ensure we’ve got the right partners and level of service to support our growing needs. This includes coaching relevant partners on leveraging contingent workforce in talent strategy conversations
• Onboarding & offboarding coordination that includes classification support in partnership with hiring managers, Shared Service Teams, Legal and People Partners
• Partner with Gusto's CX organization and external vendor to support seasonal needs for extended workforce. Oversee vendor performance, SLAs and evaluate cost-effectiveness.
• Potential project work includes VMS implementation, refreshing Compliance Training for managers, and working with IT on improving the Onboarding program for extended workers

Here’s what we're looking for:

• 8-12  years of total professional experience within HR and/or Recruiting 
• At least 5 years of direct program management experience with a focus on contingent workforce program management and/or development. 
• You thrive in structuring programs, optimizing processes and developing frameworks that ensure compliance, efficiency and a seamless experience for hiring managers, vendors and contingent workers.
• You have strong understanding of classification requirements, contingent workforce laws and regulations, including 1099/IC compliance and the ability to work collaboratively with Employment Legal and HR Compliance in implementation 
• A thorough understanding of end-to-end Payroll/Employer of Record, Statement of Work, Staffing, and Independent Contractor operations and processes
• Ability to work both independently and cross functionally to achieve business objectives with polished communication and enthusiasm for collaborating with others. You bring a “one team” mentality to the HR Compliance Team and lend support in other adjacent areas like policy work, regulatory reporting and auditing.
• You have demonstrated the ability to influence to achieve consensus, working both independently and cross functionally to achieve business objectives 
• Ability to drive program level project initiatives that focus on consistency, transparency and support for our extended workforce population and assignment managers
• A keen eye for detail. You build processes with checks and balances to ensure the utmost accuracy

Our cash compensation amount for this role is targeted at $136,000/yr to $160,000/yr in San Francisco. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. 

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. 

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

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