Risk Operations - Gusto Money

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. 

About the Role:

We are seeking folks who are passionate about processing small business payrolls and searching for creative ways to de-risk payrolls and investigate potential fraud while delivering a world-class customer experience. As a Financial Products Risk Operations member, you will be a part of the Risk Organization, protecting Gusto from financial loss while delivering a world class customer experience. You will work with innovative financial products that help make Gusto the safest and most secure payroll solution.

About the Team:

The Risk Operations organization is at the core of our business and our team is a key stakeholder in company decisions and operations - The Financial Products team is a key component in making this possible. We currently process +$50bn of payroll annually, but with your help, we will process more in a safe and sustainable way. We are a small, close, fun group that works hard and laughs a lot. No egos here — we collaborate and help each other out in a positive environment.

Here’s what you’ll do day-to-day:

• Drive the team. Own the operational processes and work streams while having a continuous feedback loop with the team. Identify new risks and what opportunities we have to mitigate those risks
• Innovate. Be a subject matter expert in Gusto Money & Wallet, and develop creative solutions and features to offer financial wellness to our users in a responsible manner
• Operate cutting-edge tools. Utilize and contribute to our suite of resources that support our Fintech offering
• Work closely with key stakeholders.  Work cross-functionally with internal teams, our customers, and external partners
• Monitor exposures on a daily basis. Use and develop tools, dashboards, alerts, and operations to identify trends and failure vectors

Responsibilities include, but are not limited to, the following:

• Resolving disputed Gusto Wallet transactions
• Communication streams with our internal partners and external partners
• Creating referrals for Gusto’s Financial Crimes Compliance team
• Flagging dispute trends and contributing to the creation of data tables and controls
• Conducting Fraud and ATO investigations and working with cross-functional partners to resolve
• Be an expert in all gMoney products such as lending, bill pay, and work with vendors and partners to resolve issues, bugs, and ensure our customers are set up for success

Here’s what we're looking for:

• Experience. 2-3 years of experience in the financial field, risk management, payment card industry, disputes/chargebacks, detection and/or investigation. Strong understanding of card and ACH payments. Bonus points for SQL or data knowledge
• Thought Process.  An insatiable appetite for operational excellence, knack for structured thinking, ability to spot unusual patterns,  and sharp attention to detail
• Values.  Driven by a strong moral compass, is objective yet compassionate, and does the right thing every time
• Discipline.  Excellent time management skills and ability to handle multiple projects/tasks simultaneously.  Is extremely process and policy oriented
• Attitude.  Goal-oriented, positive, and proactive.  Comfortable in a fast-paced and results-oriented work environment. Communicates well with others and embodies creative problem solving

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. 

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. 

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.