Broker Onboarding Lead

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. 

About the Role:

Gusto is seeking a leader for our Broker Onboarding team who is passionate about providing small business owners and their employees with the best customer experience. You will lead a benefits operation organization by empowering and enabling your individual contributors to deliver a best in class customer experience effectively in a fast paced environment.

About the Team:

The Broker Onboarding team is passionate about using innovative technology and service to set customers up for success with health benefits. By seamlessly onboarding health benefits, we enable our customers to focus on their businesses while we make moments that matter effortless.

Here’s what you’ll do day-to-day:

• Inspire your team to do the best work of their life on a daily basis
• Coach, motivate, and empower a high-performing team of benefits advocates to meet and exceed service level objectives by providing ongoing and consistent performance feedback
• Lead through ambiguous moments and help your team manage change
• Constantly analyze, refine, and iterate on internal processes to improve the customer experience
• Act as project manager for large-scale, cross-functional initiatives that scale our internal processes and drive better outcomes for our customers.
• Help grow the team by recruiting and training new team members as needs arise

Here’s what we're looking for:

• 3-5 years of formal leadership experience in benefits operations, benefits onboarding, or a similar field
• Analytic and strategic thinker with the ability to translate data into insights and actions
• Navigate and manage change with clear communication, grace and agility for themselves and their team

• Strong operational skills, proactive approach to process improvement, and previous experience driving initiatives and best practices that improve customer experience

• Passionate about our customers and helping small business owners thrive
• Experience in hiring, training, and developing a high-performing team members 
• Success working in a fast-paced, high-growth environment

Our cash compensation range for this role is $92,245 to $119,919 in Denver. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the level and amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. 

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. 

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.

Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.