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IT Infrastructure Manager | Help Desk

Brazil (São Paulo - Hybrid)

Your wellbeing matters. Join a company that cares.

GET TO KNOW US

Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company. 

*Big news: Gympass is now Wellhub! 
We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a “pass for gyms” to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here. 

THE OPPORTUNITY

We are hiring a IT Infrastructure Manager for the DOTS team in Sao Paulo, Brazil (Hybrid)!

As an IT Infrastructure Manager, you will be responsible for driving the execution of Wellhub IT  Infrastructure: End-user services that might span several teams in a high-quality and effective manner. This role takes a holistic perspective about how all the moving parts should tie together and systemizes it into a functioning program.


You will collaborate with the Security Team, Infrastructure Analysts and Tech Leads, and the engineering team to ensure that necessary deliverables are worked into their plans. You will have an end-to-end oversight of the projects while keeping all players coordinated on progress and deadlines, anticipating bottlenecks, providing escalation management when needed, and balancing business needs versus technical constraints.


An ability to take medium initiatives and break them down into manageable pieces, develop technical specifications, and empower the team to deliver them successfully and in a timely manner is expected. Maturity, high judgment, negotiation skills, ability to influence, analytical talent, and leadership are essential to success in this role.


This is a flexible hybrid position for people located in the metropolitan region of Sao Paulo.

YOUR IMPACT

  • Foster a high-performing help desk and service desk team dedicated to delivering exceptional end-user experiences;
  • Deliver infrastructure initiatives for the IT Infrastructure: End user services  using the appropriate project management methodology, learning & iterating frequently;
  • Lead the collaborative cross-team decision – prioritizing the work that needs to be done against the capacity and capability of the team;
  • Lead initiative of infrastructure connecting the architecture and organizing interdependencies across other focus areas;
  • Facilitate decision-making around infrastructure changes. Make sure the consequences are understood and changes are visible;
  • Apply experience, practical knowledge, and judgment to drive the technical evaluation process, which may include points of contact across multi-level internal and external stakeholders;
  • Track, in collaboration with the Security team, problems on the initiatives troubleshooting incidents assessing both impact and risk;
  • Collaborate the prioritization process for the IT Backoffice domain considering strategy, facilitating value engineering, and developing a backlog for the short, mid, and long term;
  • Monitor and give visibility to OKRs, KPIs, initiative status, agile metrics identifying bottlenecks and engaging the teams on opportunities for improvements;
  • Previous technical expertise on projects and processes;
  • Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU ARE

  • Experience in managing a team of End-user support and IT operations;
  • Experience in conducting projects and defining targets and deliveries. Participating in regular meetings for alignment, team development, and the feedback process;
  • Bachelor's degree in Computer Science, Computer Engineering, or related discipline or equivalent practical experience;
  • Solid experience in computer/software technology, mainly in infrastructure;
  • Experience with troubleshooting infrastructure technical issues, including capturing and analyzing logs;
  • Experience with infrastructure project management and stakeholder management within multicultural environments;
  • Advanced ability to speak English;
  • Experience with Multi-cloud environment, Google Workspace, access management tools (Active Directory and Entra ID), cloud management projects;
  • Process automation experience;
  • It will be considered a plus if you have:
    • IT infrastructure certifications;
    • ITIL, Agile, and PMI usage experience;
    • Security best practices.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience managing a team of End-user support and IT operations and advanced English are mandatory requirements.

WHAT WE OFFER YOU

We're a wellness company that is committed to the health and wellbeing of our employees. Our flexible program allows you to customize your benefits, according to your needs! 

Our benefits include:

WELLNESS: Health, dental, and life insurance.

FLEXIBLE WORK: At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home. 

FLEXIBLE SCHEDULE: Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.

WELLHUB: We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

PAID TIME OFF: We know how important it is that our employees take time away from work to recharge. 

Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday.

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave.

CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.  

CULTURE: An exciting and supportive atmosphere with ambitious people from around the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page! 

 

And to get a glimpse of Life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn!

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos. 

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