Job Application for SMB Customer Success Specialist at Wellhub

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Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in 11 countries, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

We’re hiring a Customer Success Specialist to join our SMB team in Mexico City!

The role of the Customer Success Specialist is to understand our customers’ journey, ensuring all their needs are met while identifying opportunities to drive business growth.

YOUR IMPACT

Responsible for the retention and expansion of recurring revenue from existing customers.
Strategic management of customer KPIs, including financial analysis, sales performance tracking, and the development of strategies to maximize results.
Promotion of initiatives to increase sales, such as digital campaigns, incentive programs, and more.
Proposing process improvements to ensure operations and daily routines are aligned with customer expectations.
Mediating conflicts by proposing solutions that meet both customer and business needs.
Identifying new opportunities with existing customers.
Extracting and analyzing data, transforming it into meaningful insights.

WHO YOU ARE

Bachelor’s degree completed.
Advanced level of English.
Proactive, organized, agile, and independent profile, with the ability to handle pressure and constant change.
Strong communication skills.
Resilience.
Excellent interpersonal skills.
Previous experience in customer retention and Customer Success.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life.

Our benefits include:

WELLHUB: Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

HEALTHCARE: Health and life insurance.

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. We offer all employees a home office equipment reimbursement and a monthly work allowance to help cover the costs of working from home.

FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.

PAID TIME OFF: It’s important to take time away from work to recharge. Employees receive a minimum of 25 days off per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!)

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.

CAREER GROWTH: Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here.

And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn!

Wellhub was named a Top Sales Team of 2025!
This is a recognition of the collaboration and impact we create together every day. Ready to be part of a team that’s making a real difference? Read more about the award here.

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.

Questions on how we treat your personal data? See our Job Applicant Privacy Notice.

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Wellhub is committed to providing a welcoming and inclusive work environment, beginning with the application process. We recognize that we are not all alike, and this is our greatest strength. We hire talented and diverse individuals not only because it is the right thing to do, but also because it strengthens our company. We know that combining our diverse cultures, experiences, and perspectives will help us achieve our mission of making the world a healthier place.

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we use the data collected in aggregate only to improve our diversity and inclusion efforts.

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SMB Customer Success Specialist

YOUR IMPACT

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