AI Ops Program Manager

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW U

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in 11 countries, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. 

Join us in redefining the future of wellbeing!

 

THE OPPORTUNITY

We are hiring a AI Ops Program Manager to our Client Sales team in São Paulo!

The mission of the Global Programs is to accelerate the growth of the SMB business through driving innovation with data insights, transforming operational processes, and orchestrating strategic initiatives with Product, Marketing, Finance, and the broader Sales organization, including our AI strategy for sales.

As an AI Agent Program Manager, you will support AI-driven projects focused on deploying, managing, and optimizing AI agents to support the Wellhub Revenue organization. The AI Agent Program Manager will work independently and as a part of a cross-functional team, and will be a bridge between business and technical teams. Global programs has a unique position in Wellhub – developing and influencing a strategic and holistic view of generating business with Wellhub customers globally. You will partner closely with Commercial Leadership, Product, Engineering, UX, Marketing, Finance, and Analytics, to shape and execute our AI strategy and drive initiatives to maximize the total lifetime value of our clients. 

 

YOUR IMPACT

• Support the design and deployment of AI Agents to support key sales and commercial workflows, in partnership with the Director of Global Programs, Product, and Marketing.
• Design, develop and refine conversational logic for AI Agents within our selected AI Agent platform(s). Act as the internal operational expert and day-to-day operator for our AI Agent platform(s).
• Collaborate with the Revenue (Sales and Marketing) leadership to ensure we’re continuously training and improving our AI Agent; work closely with PD and Revenue to prioritize and implement strategic improvements to our AI Agents capabilities.
• Monitor day-to-day performance, as well as help to develop regular reports with cross-functional partners to improve AI Agent performance, including tracking critical metrics such as: deflection rates, meeting rates, lead-to-MQL conversion, MQL-to-Opp Validation, and full-cycle conversion.
• Plan requirements with internal stakeholders and help lead working groups to usher AI-Agent projects through their entire lifecycle.
• Understand our commercial processes and our client needs – represent Revenue team and client’ perspectives in internal strategy and planning sessions, and in discussions with cross-functional stakeholders.
• Drive and influence the development, prioritization, and analysis of A/B experiments with our AI Agents, to accelerate business growth and improve operational efficiency.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

• Reside in São Paulo.
• Available to go to the office once a week. 
• Advanced English is mandatory as you will interact with international stakeholders.
• Previous experience in high-growth SaaS environments is mandatory.
• You are an independent problem-solver capable of seeking information and solving conceptual problems autonomously in a fast-paced environment.
• Experience or strong familiarity with how Generative AI systems operate. Experience training AI agents or designing conversational logic is a significant plus.
• Proven ability to gather data and perform ongoing reporting. You should be able to identify where clients are dropping off in a conversation and suggest optimizations based on performance metrics.
• Capable of translating business needs into technical requirements to collaborate effectively with Product and Engineering teams.
• Familiarity with Salesforce or HubSpot is a plus.
• Ability to act as a bridge between different areas (Commercial, Product, Marketing) with enough autonomy to handle peer-level interactions effectively.
• Analytical and problem-solving skills, with proven track record of driving insights and making decisions based on data.
• Ability to manage multiple workstreams, handle pressures and meet targets in hyper-growth environment, while having a keen eye for details.
• Experience working with international teams, presenting to executive leadership, building business cases, and proving out the results.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in SaaS environment, problem-solving mindset and advanced english are mandatory requirements.

 

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. 

Our flexible benefits program allows you to customize some of the benefits, according to your needs!

Our benefits include:

WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content. 

HEALTHCARE: Health, dental, and life insurance. 

FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.

PAID TIME OFF: It’s important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.  

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here. 

And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn!

 

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. 

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos.