Clients Operations Senior Analyst

 

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. 

Join us in redefining the future of wellbeing!

 

THE OPPORTUNITY

We are hiring a Clients Operations Senior Analyst to our Client Operations team in Madrid!  

Our mission is to enhance our clients' operational experience by ensuring our processes are scalable and standardized. We aim to be a benchmark within Wellhub, consistently delivering high-quality execution in collaboration with other internal teams. The Client Operations Europe team focuses on guaranteeing efficiency, quality, and the accurate execution of client processes, working in alignment with the commercial and financial teams. As a team member, you will interact with external clients, analyze client data, support sales teams in established processes, and ensure adherence to operational guidelines.

 

YOUR IMPACT 

• Process Improvement: Identify and map areas for improvement within the Operations team and client interactions, focusing on efficiency, scalability, and standardization. Lead projects and initiatives to optimize client operations.
• Stakeholder Management: Organize meetings, office hours, and training sessions to address tasks, provide support, communicate improvements, and align processes for smooth client onboarding and issue resolution.
• Documentation and Monitoring: Create documentation to formalize process improvements and monitor ongoing projects to maintain data integrity and operational excellence.
• Collaboration: Collaborate with various teams across the organization to ensure successful deliveries and achieve operational goals.
• Efficiency and Accuracy: Develop solutions to increase the efficiency of the partner operations team, optimize their time, and implement controls to reduce errors and enhance data accuracy.
• Relationship Management: Manage expectations, address concerns, and build positive relationships with clients and internal stakeholders.
• Adaptability: Demonstrate flexibility and willingness to contribute to maintaining operational efficiency and achieving client satisfaction.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

• Ability to identify inefficiencies in existing processes proactively, proactively develop and implement standardized procedures, and continuously seek improvements to enhance operational efficiency and scalability.
• Ability to identify and analyze problems, develop creative solutions, and make sound decisions to address operational challenges and client issues.
• Meticulous attention to detail and a commitment to accuracy in data entry, reporting, and process execution to maintain data integrity and operational excellence.
• Strong communication and interpersonal skills to build and maintain positive relationships.
• Works well in collaboration with team members and colleagues.
• Good at creating and managing relationships with people from different backgrounds, cultures and hierarchical levels.
• Skills in project planning, execution, and tracking to ensure the timely and successful completion of operational initiatives.
• Experience in creating presentations for different hierarchical levels.
• Experience with everyday tools (Google Suite and Microsoft Office).
• Sufficient proficiency in Spanish, English and German. Italian and other languages will be considered a plus.
• Advanced knowledge of Excel.
• Intermediate or Advanced SQL and knowledge of using dashboard tools (Tableau, Looker, Metabase, etc...) is derible.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. 

 

WHAT WE OFFER YOU 

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our benefits include:

WELLHUB:  Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you. 

HEALTHCARE: Health insurance.

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. We offer all employees a one-time reimbursement to set up their home office equipment and a monthly work allowance to help cover the costs of working from home.

FLEXIBLE SCHEDULE:  Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.

PAID TIME OFF: We know how important it is to take time away from work to recharge. Employees receive a minimum of 25 days paid holiday per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!).

PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.  

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success. 

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here. 

And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn!

 

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. At Wellhub, we welcome and celebrate your authentic self.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.