Client Success Director

 

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. 

Join us in redefining the future of wellbeing!

 

THE OPPORTUNITY

We are hiring a Client Success Director to our Client Success team in Milano! 

Our Client Success team is the driving force behind Wellhub's new customer acquisition and growth across Italy. As a Client Success Director, you will be managing all Wellhub Enterprise clients' books of business. You will manage the Client Success Italy team, with the responsibility of building strategic partnerships with key decision-makers, growing the impact of the Wellhub program and managing the commercial relationship and renewals of the overall portfolio.This role offers a significant opportunity for both professional and financial growth, with a competitive compensation package that directly rewards your results. We seek an individual who is passionate about achieving excellence, thrives in a fast-paced, dynamic environment, and shares our commitment to fostering a positive and supportive team culture. If you possess an entrepreneurial spirit, a desire to lead by example, and a passion for building meaningful relationships with clients, we encourage you to apply. This is a hybrid role with the possibility to manage the schedule flexibly and the overall expectation to be in the office roughly 1-2x/week.

 

YOUR IMPACT

• People leadership: Coach, grow and manage a team of senior client success managers (account managers), who are directly responsible for their books of business
• Senior Stakeholder Management: Build and maintain long-term relationships with senior stakeholders of the key clients, including C-suite executives, Reward Directors, and Wellbeing leaders. Ensure that Wellhub is not only aligned with business goals but also drives tangible, measurable results.
• Collaboration: Interact with other Wellhub teams (e.g., Client Sales, Partnerships, Operations, Marketing) to ensure the strategic plans built for the clients are well executed internally
• Industry Engagement: Represent Wellhub at key industry events, forums, and conferences, showcasing our vision and capabilities in shaping the future of Employee Wellbeing
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

• Proven Success in SaaS Account Management: Experience with Enterprise clients (companies with 500+ FTEs) in the Italian market with a strong track record of driving revenue growth and managing portfolios of complex clients.
• People leadership skills: experience in managing and developing teams, including with senior account managers.
• Expertise in Strategic Account Management: Experience in navigating complex organizations, mapping the decision making processes and key people, and identifying the business needs of the organization.
• Strong Stakeholder Engagement: Comfortably engage with C-suite executives, key decision-makers, and senior stakeholders across HR, finance, and business functions to align solutions with customer needs.
• Communication Skills: Exceptional written and verbal communication skills, with the ability to simplify complex concepts and present them in an approachable and engaging way.  Comfort and interest in using data effectively in the Sales process.
• Data & Analytical Skills: Strong analytical mindset with the ability to interpret data and present in a compelling way to prospects.  Comfort in using commercial insight to recommend and  simplify investment options to a prospect.
• Passion for Learning: A deep enthusiasm for the account management profession and people management and how to constantly improve individually and collectively.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in managing teams of account managers and in account management of large enterprises is mandatory.

 

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our benefits include:

WELLHUB:  Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. We offer all employees a one-time reimbursement to set up their home office equipment and a monthly work allowance to help cover the costs of working from home.

FLEXIBLE SCHEDULE:  Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.

PAID TIME OFF: We know how important it is to take time away from work to recharge. Employees receive 30 days paid holiday per year in addition to annual holidays (including an extra holiday on your birthday!).

PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.  

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success. 

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here. 

And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn!

 

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. At Wellhub, we welcome and celebrate your authentic self.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.