Service Operations Manager, H5P Group

In July 2024, D2L Acquired H5P to reinforce its dedication to providing powerful learning experiences to transform learning around the world. Read more here. H5P, is one of the most used EdTech solutions in the world with more than nine-figures end-users. At H5P group we take pride in overseeing the development and maintenance of two integral components: open-source version of H5P and our cutting-edge SaaS offering.

Job Summary:

H5P Group is a fast-growing software provider. We help improve the lives of people all around the world by empowering educators to create better e-learning content faster. Our award-winning software is called H5P. H5P has grown to become one of the most widely used ed-tech solutions in the world.  

The Service Operations Manager at H5P works in and across teams of other developers, testers, designers, product managers, and many more roles to release reliable, high-quality software solutions that enable accessible and engaging learning and teaching experiences. Specifically, they are responsible for overseeing software releases, ensuring quality assurance, managing customer support, and monitoring system performance. 

Please note this is a hybrid position based out of our office in either Tromsø or Oslo. 

How You Will Make an Impact: 

• Manage software upgrades and releases  
• Handle unforeseen release issues  
• Conduct practice releases and rollbacks  
• Maintain release logs  
• Ensure release quality assurance (regression and post-release testing)  
• Report on progress of assigned processes  
• Improve internal processes  
• Recruit and lead support engineers  
• Ensure timely customer support and maintain documentation  
• Monitor support performance and customer satisfaction  
• Hire and manage operations engineers  
• Develop monitoring tools and dashboards  
• Monitor AWS costs and set performance targets 

What You'll Bring to the Role:

Technical Skills and Experience:

• Proven experience in software release and support management
• Hands-on knowledge of AWS and monitoring tools
• Release management and rollback procedures  
• Quality assurance and testing coordination  
• Customer support and documentation  
• Monitoring and performance tracking  
• AWS cost management 

Professional Qualities:

• Strong leadership and communication skills 
• Ability to manage cross-functional teams 
• Curiosity and problem-solving mindset  
• Commitment to continuous learning and development 
• Confidence to challenge decisions respectfully
• Sound decision-making skills
• Collaborative approach
• Detail-minded
• Problem solving skills 

What it's like working at H5P Group and some benefits and perks that you might find attractive:

• Competitive compensation for the duration of the contract 
• The opportunity to join our fast-growing team and have a great influence on the future of H5P . 
• Be part of changing the future of interactive content. 
• Flexible work hours and remote work options (Flextime with core time from 9:00 - 15:00). 
• Highly efficient work environment, goal-oriented, and high-spirited 
• The ability to work with great colleagues in a pleasant and modern office, centrally situated in Oslo or Tromsø.  
• Social Events. We're a social and inclusive team that enjoys spending time together beyond work — whether through company events or informal get-togethers. You'll feel part of the group from day one. 
• You will have great opportunities for career development through internal workshops, training and various work tasks.  
• The ability to influence the development of our products, and a place where you will quickly see the impact of your work. 
• Lunch contribution and free snacks 
• Fitness room at work in the Oslo office that employees are free to use.
• Exceptionally engaged, dedicated, and highly skilled colleagues. 

What it's like working at H5P Group and some benefits that you might find attractive: 

• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Employee Referral Program
• Wellness Reimbursement (health promoting activities)
• Employee Recognition
• Social Events
• An inclusive, international, talented and creative workplace, where we give our employees responsibility and trust, along with the opportunity to shape their own working day.