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Customer Success Manager/Account Manager, H5P Group

Kitchener, ON, Canada; Toronto, ON, Canada

In July 2024, D2L Acquired H5P to reinforce its dedication to providing powerful learning experiences to transform learning around the world. Read more here. H5P, is one of the most used EdTech solutions in the world with more than nine-figures end-users. At H5P group we take pride in overseeing the development and maintenance of two integral components: open-source version of H5P and our cutting-edge SaaS offering.

Job Summary:

We are revolutionizing the world of interactive content (literally) and seeking a driven and talented Customer Success Manager with a strong background in sales. Read more to find out if your skill sets and passions align with our company vision: 

H5P Group is a fast-growing software provider. We help improve the lives of people all around the world by empowering educators to create better e-learning content faster. Our award-winning software is called H5P. H5P has grown to become one of the most widely used ed-tech solutions in the world, with customers that include Ivy League Universities, leading car manufacturers and publishers world-wide. We’re at the beginning of building the most significant ecosystem for interactive content in the world, so this is the perfect time for you to join our team! 

To support our strong growth, we are actively looking for new talent; someone who is passionate about technology, sales and customer success, who is smart and friendly! This a hybrid role between Customer Success and Account Management, requiring you to manage renewals, prevent churn and keep client retention and satisfaction at an all-time high, while simultaneously growing your book of business and hitting your revenue target by generating upgrade revenue. 

Please note this is a hybrid position based out of our office in either Kitchener (HQ) or Toronto. 

How You Will Make an Impact: 

  • Foster and develop business relationships with some of the most prestigious and well-known learning institutions, organizations, and brands in the world. 
  • Ensure the success of our customers by helping coach, train, and service their needs while ultimately empowering them to create better, more engaging interactive content for their learners/users. 
  • Contribute ideas, suggestions, and strategies to help shape H5P as a company and improve our internal processes.  
  • Provide customers with support and information pertaining to their H5P.com account/licenses 
  • Upgrade current customer accounts by suggesting new features and ways for partners to increase their adoption of H5P.com. 
  • Directly contribute to the value of H5P Group as a company by reducing customer churn and generating new (upgrade) revenue.  
  • Grow and develop personal skills which ensure you are equipped to provide the best possible service to customers to achieve your own professional goals.   
  • Flexible hours to accommodate working across time zones may be required.
  • Occasional travel may be required. 

What You'll Bring to the Role:

  • 2+ years of relevant experience in Sales, Account Management and/or Customer Success. 
  • Solid written and verbal communication skills. As the majority of the communication is textual, you must be a fast typist.
  • Ability to build strong relationships and quickly establish credibility and rapport with senior level and C-suite executives  
  • The ability to “think on your feet” and juggle many projects/tasks at once.  
  • Attention to detail and the ability to handle stressful situations (i.e. managing several operational tasks/systems and communications simultaneously). 
  • A self- driven person that likes to take initiative and responsibility.  
  • Service-minded.  
  • Familiarity with the following is a plus:
    • CRMs Copper and Salesforce
    • Stripe (payment processing program)
  • Familiarity with EdTech solutions is a plus but not a requirement, as long as you identify yourself with being tech savvy. You must be able to learn and acquire deep IT product knowledge efficiently. 
  • Experience from working within an international environment. 
  • Flexibility to accommodate meetings in different time zones. 

The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.

Base Salary Range

$70,000 - $85,000 CAD

What it's like working at H5P Group and some benefits that you might find attractive: 

  • Impactful work transforming the way the world learns
  • Flexible work arrangements
  • Learning and Growth opportunities
  • Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
  • 2 Paid Days off for Catch the Wave related activities like exams or final assignments
  • Retirement planning
  • 2 Paid Volunteer Days
  • Competitive Benefits Package
  • Employee Referral Program
  • Wellness Reimbursement (health promoting activities)
  • Employee Recognition
  • Social Events
  • An inclusive, international, talented and creative workplace, where we give our employees responsibility and trust, along with the opportunity to shape their own working day.

 

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Please note that this role will participate in D2L's sales commission plan. 50% of your salary will come from base and 50% will come from commission to make up your OTE. 

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