Community Engagement Specialist

Come be part of the affordable, homeownership movement! Join us and make an impact on people’s lives! Habitat for Humanity Greater San Francisco believes in the power of homeownership to create generational impact. To this end, we build homes for first-time homeowners and sustain homeownership by helping long-time homeowners retain their home as an asset for generations to come. 

Pay Rate: $36-38/hr

Your Impact

The CEC(Community Engagement Coordinator) supports Habitat GSF’s Homeowner and Community Engagement Department. The Community Engagement Coordinator is responsible for developing and maintaining relationships with individuals interested in affordable ownership as well as current HGSF homeowners. From initial engagement with the potential applicant through the qualification and selection process, the CEC will support applicants through the multiple stages of the process, taking a hands-on, culturally sensitive approach while recognizing the importance of building connections and relationships with diverse individuals and groups of people. This role is pivotal in providing information, education, and consistent communication. The CEC will input and manage a wide range of confidential, sensitive data.

Together with the Client Services Manager, this role supports homeownership programming by stewarding relationships with homeowners, providing them with resources and information, and maintaining communication that builds on our partnership with them. This role requires on-going cross-departmental collaboration with various staff members and is critical to the success of our mission, with both internal and external responsibilities.

Primary Responsibilities

Engagement and Support (40%)

• Outreach, educate and inform the community about HGSF’s homeownership opportunities and their respective requirements through one-on-one meetings and/or information sessions.  

• Maintain positive, consistent, and timely communication with stakeholders, tracking all communication and necessary follow up 

• Build relationships with homeowners that support partnership, ensure compliance, and strengthen connections.   

Program Operations (30%) 

• Ensure successful application completeness in advance of eligibility review. 

• Support the development and implementation of our homeowner survey, occupancy verification, and other homeowner related programming.  

• Maintain accurate electronic records in Salesforce.  

• Respond to inquiries from the public and other stakeholders in a timely way.   

• Maintain compliance as a Qualified Loan Originator, considering local, state, and federal rules & regulations. 

• Support data collection through storytelling, interviews, etc.  

Program Support (25%) 

• Support and monitor Sweat Equity programming by tracking hours and maintaining records to ensure accuracy and progress towards completing hours.  
• Provide educational opportunities within pre and post purchase, including workshop scheduling and other logistics. 
• Support marketing and outreach strategies of program across the region.  
• Support programs and initiatives within HGSF such as Advancing Black Homeownership and Homebuyer Readiness.  
• Be able to support other programs, such as Home Preservation and Volunteer, as needed and as appropriate. 

Other Duties as Assigned (5%) 

• Other duties as assigned

Minimum Qualifications

• Demonstrated experience in client relations or customer service in a government, business (such as hospitality), or nonprofit setting.   
• Excellent organizational and prioritization skills and the ability to manage an unpredictable workflow.  
• Ability to gather, organize, analyze, and present quantitative and qualitative data succinctly to team members to support effective application review and decision-making.  
• Awareness of and sensitivity to cultural and socioeconomic characteristics of populations served.  
• Demonstrated success as a relationship builder and collaborator; able to work with diverse individuals and groups of people. 
• Excellent written and oral communication skills; must be able to communicate with care, clarity, and integrity. 
• Proficiency with Microsoft Office programs and databases are necessary.
• Knowledge and familiarity of and/or interest in affordable housing and/or lending.   
• Must be able to travel within HGSF’s tri-county service area ( SF, Marin, San Mateo)
• Must be able to pass background check (In accordance with state and county law: convictions do not necessarily rule out employment, it depends on the nature and severity of the conviction and is evaluated on a case by case basis, check is conducted on last 7 years only.)

Preferred Qualifications

• Ability to speak another language such as Spanish, Cantonese, and Mandarin is highly desirable.
• Familiarity with Salesforce a strong plus.   

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands

This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and stand or bend as necessary. Must be able to travel within HGSF’s service area.

Benefits 

Compensation for this role is competitive, DOE. This full-time position offers medical, dental and vision insurance, life insurance, long-term disability, employee assistance program (EAP), Flex Savings Account (FSA), 403b retirement account, commuter benefits, 20 paid vacation days, 3 front loaded sick days (accrue up to 72 hours per year), and 13 paid holidays. 

EEO: Habitat Greater San Francisco is an equal opportunity employer. Habitat Greater San Francisco strives to reflect the diverse community it serves. Applicants who contribute to this diversity are strongly encouraged to apply. Reasonable accommodation is available for qualified individuals with disabilities, upon request.  

Habitat GSF receives federal funds through Self-Help Homeownership Opportunity Program (SHOP) and is required by federal law, to the greatest extent possible, to provide job training and employment opportunities to Section 3 residents. *Section 3 residents are defined as public housing residents or low-income persons who live in metropolitan area or non-metropolitan counties where HUD-assisted projects are located.