Assistance Onboarding Specialist - payment

Who Are We

HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.

HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.

Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.

The Job in a Nutshell💡

HALA is seeking a proactive and organized Assistance Onboarding Specialist to join our team. This role is pivotal in ensuring a seamless onboarding experience for customers who encounter challenges during the self-onboarding process. The ideal candidate will have a background in customer service, compliance, and operational support, with a preference for candidates with experience in the fintech industry, particularly payment.

What You Will Do❓

• Assist customers who drop out of self-onboarding, ensuring they complete the process smoothly.
• Guide customers through document uploads, ensuring compliance with regulatory standards.
• Collaborate with the compliance team to verify customer documentation and information.
• Oversee terminal ordering and ensure timely delivery to customers.
• Maintain a feedback loop with the product and tech teams to address onboarding gaps.

What Are We Looking For❓

• Strong customer service skills with a solution-oriented mindset.
• Familiarity with compliance processes and standards.
• Experience with CRM tools and operational workflows.
• Highly organized and capable of managing a large volume of customers efficiently.
• Preferred: Experience in the fintech industry, particularly payment acceptance.

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
• You will be given a lot of responsibility and trust We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best