Call Center Agent

Who Are We

HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.

HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.

Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.

The Job in a Nutshell💡

Call Center Agents for VIP customers are responsible for providing specialized, high-quality service to HALA’s VIP B2B clients. This role demands strong communication skills, professionalism, and a high level of empathy and problem-solving ability.

What You Will Do❓

• Handle incoming calls and inquiries from VIP customers, ensuring quick and accurate responses.
• Provide end-to-end support, focusing on delivering a high level of customer satisfaction.
• Manage escalations and ensure timely resolution in a manner that preserves VIP client relationships.
• Document interactions and follow up on unresolved issues in a timely manner.
• Collaborate with Team Leaders and other departments for complex problem resolution.

What Are We Looking For❓

• Saudi National
• Previous experience in a customer-facing role, ideally with VIP or high-value customers.
• Excellent communication and interpersonal skills in both Arabic & English
• Ability to handle pressure and maintain composure during challenging interactions.

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
• You will be given a lot of responsibility and trust We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best