Sales Back Office Supervisor

Who Are We

HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.

HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.

Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.

Back Office Supervisor

Responsible for overseeing a wide range of activities to drive business growth and ensure smooth operational execution. This role involves supervising key projects ( seamless execution., handling escalations). Additionally, the supervisor is accountable for generating management reports, tracking performance metrics, and providing actionable management insights. The role requires effective collaboration across internal teams and external partners, and ensuring timely and high-quality completion of tasks.

Key Responsibilities:

1. Supervise and guide team performance to achieve business objectives efficiently.
2. Manage the project’s processing, updates, claims processing, and marketing activities.
3. Collaborate with internal teams to align efforts and ensure seamless execution.
4. Track progress on key projects, ensuring deadlines are met and quality is maintained.
5. Generate and review management reports.
6. Handle escalations and provide clear communication on issues and solutions.
7. Organize and conduct regular meetings to address challenges, updates, and strategies.
8. Maintain and monitor communication with external partners, handling inquiries and updates.
9. Oversee documentation, reporting, and analysis for business operations, ensuring data accuracy and clarity.
10. Continuously monitor key performance indicators (KPIs) and provide insights for optimization.
11. Review and manage all performance, training, and progress reports across teams.

Qualifications:

1. Bachelor's degree in Business, Finance, or related field (can be substituted with equivalent experience).
2. 5-7 years of proven experience in project management roles, preferably in the payments or fintech sector.
3. Fluent in English and Arabic.
4. Advanced knowledge of Microsoft Office and Project Management tools (e.g., MS
   Project, Asana, etc.).

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
• You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.