Account Manager - Expense Management

Who Are We

HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.

HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.

Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.

Role Overview

As a Key Account Manager for Hala Control, you will own the relationship with our most valuable business customers, ensuring they realize the full value of our platform. You will act as a strategic advisor, drive account growth, resolve complex issues, and align our solution to the evolving needs of each customer.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of key business accounts using Hala Control.
• Develop a deep understanding of each account’s business needs, challenges, and growth plans.
• Proactively monitor usage, identify growth opportunities, and ensure product adoption across teams.
• Collaborate with product, support, and operations to resolve issues and deliver excellent service.
• Prepare and present quarterly business reviews (QBRs) with insights, recommendations, and performance tracking.
• Identify expansion opportunities, including cross-sell and upsell of features or additional users/cards.
• Maintain accurate records in CRM and provide sales forecasts and reports.
• Act as the customer voice internally, sharing feedback to improve product features and experience.

Qualifications

• 3+ years in account management, customer success, or B2B sales – fintech or SaaS experience is a plus.
• Strong communication, problem-solving, and relationship-building skills.
• Ability to understand and explain technical products in a simple, value-based way.
• Comfortable working with metrics, data, and performance dashboards.
• Proficiency in CRM tools (e.g., Zoho, Salesforce) and digital communication platforms.
• Fluent in Arabic and English (written and spoken).

What Success Looks Like

• High product adoption and activation across assigned accounts
• Low churn and high satisfaction (NPS, CSAT) among key clients
• Consistent account growth in spend, users, or card activity
• Timely issue resolution and positive customer advocacy

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
• You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.