Senior Collection Officer

Who Are We

HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.

HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.

Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.

This position is based in Dammam.

The Senior Collection Officer is responsible for contacting defaulters and overdue merchants to recover outstanding payments. This role involves making outbound calls, negotiating payment plans, and, when necessary, conducting on-site visits to ensure timely and effective debt recovery.

Requirements:

• High school diploma or equivalent; a degree in Business Administration, Finance, or related field is a plus.

• Proven experience in collections, debt recovery, or customer service, preferably in a financial or retail environment.

• Strong negotiation, communication, and interpersonal skills.

• Ability to manage difficult conversations professionally and effectively.

• Willingness to travel locally for site visits when needed.

• Familiarity with collections systems or CRM tools is an advantage.

• Valid driver’s license (if travel is required).

Key Responsibilities:

• Contact merchants and clients with overdue accounts via phone, email, and other communication channels.

• Negotiate repayment terms and set up structured payment plans in line with company policies.

• Maintain accurate records of interactions, commitments, and follow-ups in the collection system.

• Escalate high-risk or non-cooperative cases to the appropriate internal teams or legal units.

• Conduct site visits to delinquent merchants when remote communication fails or as required by policy.

• Submit visit reports and recommendations for further actions.

• Ensure compliance with company policies, regulatory standards, and ethical practices in all collection activities.

• Provide regular updates to management on progress, challenges, and key recovery metrics.

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
• You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.