Operations Automation Specialist

Who Are We

HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.

HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.

Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.

Key Responsibilities:

Operational Development Support:

• Analyze business processes to identify inefficiencies and recommend improvements to enhance performance and productivity.
• Assist in the planning and implementation of operational initiatives and performance monitoring tools.
• Provide training and support to teams on new or improved processes and tools.
• Prepare reports and dashboards to support data-driven decision-making and track operational KPIs.
• Support and maintain Zoho ERP modules (CRM, Creator, Desk, Projects, etc.) in line with business needs.
• Customize fields, layouts, and workflows, and build Deluge scripts to automate routine operations.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions within Zoho.
• Troubleshoot system issues, manage user access and permissions, and ensure system stability and data integrity.
• Assist in integrating Zoho with other tools using APIs and webhooks to streamline data flow and enhance functionality.
• Document system changes, automation logic, and configuration to ensure transparency and continuity.

Qualifications:

• Bachelor’s degree in Business Administration, Information Systems, or a related field.
• 2+ years of experience in business operations or process development.
• Hands-on experience with Zoho One applications, or any other ERP.
• Proficiency in Deluge scripting, workflow automation, and data integration or any coding languages.
• Strong analytical and problem-solving skills with attention to detail.
• Effective communicator with the ability to work across departments and manage multiple priorities.

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
• You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.