Senior Product Manager

Who Are We

HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.

HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.

Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.

Job Summary: 

We are looking for a Senior Product Manager (Sr PM) for Customer & Payment Experience to own and scale the heart of our product: how customers pay, get paid, and interact with Hala’s ecosystem. You will define, build, and optimize the customer journey across payments, onboarding, and servicing, ensuring a seamless, reliable, and delightful experience for every user.

This role is highly cross-functional, working closely with engineering, design, compliance, operations, and commercial teams to shape the future of digital payments and financial services in the region.

Key Responsibilities

• Own the Payments Experience domain: define the strategy and roadmap for how freelancers and SMEs experience payments, onboarding, and servicing at Hala.

• Design seamless customer journeys across card issuance, invoicing, POS, expense management, and account services.

• Drive growth through experience: improve acquisition, activation, retention, and share of wallet by elevating customer trust and usability in our payment flows.

• Balance reliability & innovation: ensure payments and transactions are fast, secure, and compliant, while exploring innovative solutions (e.g., faster settlement, QR, new rails).

• Work closely with compliance & risk to ensure customer journeys are regulatory-compliant but still intuitive.

• Collaborate cross-functionally with design, engineering, and business teams to deliver impactful features on time and at scale.

• Leverage data & research to understand customer pain points, prioritize effectively, and measure impact of product changes.

• Mentor junior PMs and contribute to raising the product culture within Hala.

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
• You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.