Product Manager Payment

Who Are We

HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.

HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.

Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.

• Own and evolve the product vision and roadmap for EFTPOS payment services aligned with business goals and market needs in Saudi Arabia.
• Define product scope, priorities, and success metrics across the full product lifecycle.

• Maintain and prioritize the product backlog using tools such as Jira and Notion, ensuring alignment with delivery capacity and strategic objectives.

• Work closely with engineering, QA, operations, and vendors to ensure timely and high-quality product delivery.
• Support release planning, readiness, and rollout activities to ensure smooth and predictable launches.

• Collaborate with internal stakeholders (technology, compliance, operations, support) and external partners (banks, schemes, vendors).
• Serve as the key product contact for discussions related to payment functionality, enhancements, and issue resolution.

• Ensure products comply with mada regulations, Saudi Payments requirements, and local market standards.
• Support certification, audits, and scheme-driven changes from a product perspective.

• Define and monitor product KPIs related to adoption, performance, quality, and customer experience.
• Gather merchant, partner, and operational feedback to continuously improve product features and usability.

• Hands-on experience managing EFTPOS / POS payment products is mandatory.

• Strong background working in Agile environments (Scrum / Kanban), collaborating closely with engineering teams.

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.

• Strong understanding of the Saudi payments ecosystem and local market dynamics.

• Prior involvement in mada certification or scheme compliance initiatives.
• Experience working with MSPs, acquirers, or payment gateways.
• Exposure to POS terminal software, TMS, or merchant management platforms.

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
• You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.