IT Desktop Support Tech

Harbor is seeking a proactive and detail-oriented Desktop Support Technician to provide hands-on, on-site, IT support for our Chicago office. In this role, you will be responsible for ensuring employees have reliable access to technology by managing hardware, software, and related systems. You’ll play a key part in onboarding and offboarding staff, resolving technical issues, and maintaining smooth day-to-day IT operations.  This position works on-site at our headquarters office located in the Chicago Loop.

Key Responsibilities: 

• Provide Tier I/II support for desktops, laptops, mobile devices, and peripherals. 
• Respond to and resolve IT service tickets promptly and accurately. 
• Troubleshoot hardware, operating systems, and software issues for end users. 
• Support network connectivity, printers, and conference room technology. 
• Configure, install, and maintain laptops for new hires, replacements, and returns. 
• Manage IT equipment inventory, including tracking, asset tagging, and decommissioning. 
• Provide remote support through screen-sharing and remote desktop tools. 
• Collaborate with vendors for equipment purchases, repairs, and service contracts. 
• Conduct root cause analysis and document solutions to prevent recurring issues. 
• Support onsite meetings, including audio/visual (AV) setup and troubleshooting. 

Requirements: 

• Proven experience providing desktop/laptop support in a professional environment. 
• Strong knowledge of Windows operating systems (Mac experience is a plus). 
• Familiarity with Active Directory, Microsoft Office 2016 or later, and Windows domain environments. 
• Experience with imaging, configuration, and troubleshooting hardware. 
• Understanding of TCP/IP networking, antivirus tools, and security best practices. 
• Excellent communication and customer service skills. 
• Strong organizational skills, including inventory and asset management. 
• Ability to lift and move IT equipment as required. 
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications: 

• 1–3 years of experience supporting Windows services and workstations. 
• Experience with shipping/receiving processes  
• Knowledge of roaming profiles and enterprise IT deployments. 
• Analytical mindset with strong problem-solving abilities. 

About Us:

Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.

Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.