Technical Account Manager

Harper is a high-performance distributed application platform. It combines a database, in-memory cache, and real-time message broker to allow users to create enterprise-grade solutions with fewer moving parts, fewer lines of code, and a superior developer experience.

Job Description

As a Technical Account Manager at Harper, you will be the primary technical point of contact for a set of strategic customers. You will work closely with customers to understand their technical needs, provide technical guidance, and resolve technical issues. You will also work with the engineering team to identify and prioritize customer requirements, and to advocate for customer needs within the organization.

Responsibilities

• Build strong relationships with key technical decision-makers at customer accounts.
• Provide technical guidance and support to customers.
• Troubleshoot and resolve complex technical issues.
• Identify and prioritize customer needs.
• Advocate for customer needs within the organization.
• Track and manage customer issues and requests.
• Provide regular updates to customers on the status of their issues and requests.
• Work with the engineering team to develop and deliver solutions that meet customer needs.
• Provide off-hours customer support as needed, including nights and weekends, such as joining emergency calls and flagging urgent issues to our team as needed, especially during periods of high demand or while our formal support team is being established.

Qualifications 

• Strong technical background, including experience with databases, SQL, and NoSQL.
• Experience with technical account management for large, enterprise customers 
• Ability to understand and explain complex technical concepts to a non-technical audience.
• Familiarity with use cases such as GraphQL, MQTT, caching and real-time messaging
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Bonus Qualifications:

• Experience with visualization tools (e.g., Grafana, InfluxDB) is a plus 
• Prior experience with Harper or similar distributed database solutions.

Base Salary: $125,000 - $200,000 

Interview Process

• 1st Stage: 30 minute Zoom screen with Head of People Operations  
• 2nd Stage: 45 minute Zoom conversation with two members of Harper Enablement Team
• 3rd Stage: Meet additional members of our Enablement teams to discuss further interview questions. Typically about 60 minutes, on Zoom.
• 4th Stage: 30 minute Zoom conversation with Harper Co-Founders.

Why Join Us:

• Opportunity to be part of a high-growth startup with a collaborative and supportive team culture.
• Flexible work environment with remote work options and a focus on work-life balance.
• Competitive compensation package including base salary, commission, and benefits.
• Room for career advancement and professional development opportunities.

If you are a motivated self-starter who thrives in a fast-paced environment and shares our values of transparency, authenticity, and empowerment, we want to hear from you!