Field Service Manager – Scan-Based Trading

About Harper Group 

Harper Group is a leading sales and service agency representing top brands in the gift, home, and lifestyle space. We bring innovation, professionalism, and dedication to every partnership—from retailers to vendors. With a strong presence in both wholesale and retail channels, we’re committed to operational excellence and providing best-in-class service to our partners. 

Position Summary 

We are seeking an experienced Field Service Manager to lead, grow and optimize Harper Group’s Scan-Based Trading (SBT) function. This role will oversee field execution of our merchandising programs, ensure retailer compliance, and support business performance through data-driven oversight and field team leadership. The ideal candidate will have experience working in Movista, building and managing field surveys and projects, and serving as a key liaison between Harper Group and our retail partners. 

Key Responsibilities 

• Lead and manage the execution of Harper Group’s scan-based trading program across designated territories and retail partners. 

• Oversee field merchandising team performance, ensure execution of Field Surveys in Movista, and track productivity and accuracy. 

• Build and maintain Field Surveys within Movista to support seasonal resets, promotional rotations, and planogram compliance. 

• Act as the primary point of contact for retail partners, ensuring strong communication, timely issue resolution, and mutual alignment on execution standards. 

• Analyze scan-based sales data to identify opportunities for optimization, improve inventory turns, and drive retail performance. 

• Work closely with Human Resources to process semi-monthly payroll reports.  

• Train, coach, and support Field Service Coordinators on best practices for merchandising, compliance, and retail engagement. 

• Provide timely support remotely to field service members  

• Conduct store visits to audit execution, build relationships with store personnel, and identify operational opportunities. 

• Report performance metrics to leadership and develop recommendations to improve service outcomes and retailer satisfaction. 

• Identify and pursue business development opportunities, including cultivating relationships with potential retail partners and contributing to the growth of new accounts. 

Qualifications 

• 3–5 years of experience in field merchandising or retail operations, with a focus on scan-based trading or direct-to-retail execution. 

• Strong working knowledge of Movista products including Mplan  (Field Survey) creation, compliance tracking, and user support. 

• Proven experience managing field teams or remote merchandisers. 

• Familiarity with retail metrics, planogram execution, and merchandising best practices. 

• Exceptional organizational and communication skills with the ability to manage multiple priorities. 

• Proficiency in Microsoft Excel, data tools, and reporting systems. 

• Ability to travel regularly to visit retail locations and field reps. 

• Self-motivated, solutions-oriented, and highly collaborative.