Talent Operations Manager

Before reading the job post, we encourage you to watch this video about our company. It gives you an inside look at how we started, the team and culture that made us successful, and where we're going. It's easy to read a job post and apply, but people often wonder about the culture and whether they would fit in. If you want to call Harrow your home and genuinely want to be part of a family and something big, then we encourage you to click this link and get to know us.

Who is Harrow?

Harrow (Nasdaq: HROW) is a leading North American ophthalmic-focused pharmaceutical company. Harrow is an incredible entrepreneurial company – where we celebrate the ability of every member of the Harrow Family to be the CEO of their job. Harrow’s values have driven interest over the past decade in attracting high-performing professionals in a variety of disciplines. Members of our Harrow Family often express their pride in being a part of our commitment to (1) innovation, (2) patient access to affordable medicines, and (3) our track record of having never turned down an ophthalmologist doing mission work around the world – providing free medicines in support of mission work aimed at giving or maintaining the gift of sight to those most in need.  We encourage you to learn more about Harrow and its unique culture to see if you’re the right person to help contribute as we build a truly exceptional company, one we are all so proud of!

Harrow’s ophthalmic pharmaceutical portfolio is one of the most comprehensive in the industry, including:

• An expanding Posterior Portfolio including IHEEZO^® and TRIESENCE^®
• A broad Dry Eye Disease product line, led by VEVYE^® and bolstered by well-known adjacent ocular surface disease products such as FLAREX^® and TOBRADEX^® ST
• A Specialty Anterior Segment product line, which includes various high-need and utility products such as ILEVRO^®, NEVANAC^®, and VERKAZIA^®

Job Summary 

We are seeking a highly skilled and strategic Talent Operations Manager to lead and optimize our HRIS platforms and performance management processes. This role is critical to ensuring the seamless execution of talent operations initiatives that drive organizational growth, employee development, and operational excellence. The ideal candidate is a proactive problem-solver with strong analytical and project management skills, who thrives in a dynamic environment and has a proven track record of building scalable systems. Acting as a bridge between HR, leadership, and cross-functional teams, you will be responsible for streamlining workflows, enhancing productivity, and fostering a culture of continuous improvement. 

Core Responsibilities 

• HRIS Ownership & Optimization: Manage the full lifecycle of the HRIS platform, including configuration, upgrades, troubleshooting, user training, and ongoing improvements. 

• Talent Development: 

• Oversee Harrow University content strategy and employee engagement with learning programs. 

• Collaborate with functional leaders to design and implement career pathing frameworks. 

• Align employee development plans with training initiatives to drive performance and growth. 

• Performance Management: 

• Lead the 360-feedback process, including survey administration, training of regional training managers, and feedback integration. 

• Monitor and communicate progress toward individual and company-wide performance and bonus goals. 

• Identify gaps in performance metrics and recommend actionable solutions. 

• Organizational Effectiveness: 

• Partner with leadership to develop and execute strategic business plans. 

• Provide analytics and benchmarking insights to enhance talent management practices. 

• Drive continuous process improvement initiatives to increase efficiency across all talent operations. 

• Talent Administration: Support HR operations including workforce planning, employee feedback systems, and other key initiatives that enhance employee experience and organizational alignment. 

• Vendor Oversight: Manage the review, execution, and tracking of agreements with external partners or vendors. 

Qualifications & Requirements 

• Education: Bachelor’s degree (BS/BA) required. 

• Experience: Minimum 5+ years of HR and HRIS platform experience with a strong understanding of talent management processes. 

• Technical Skills: Proficiency in HRIS platforms, MS PowerPoint, and advanced computer applications. 

• Project Management: Demonstrated ability to lead projects end-to-end with exceptional organizational and prioritization skills. 

• Interpersonal Skills: Strong communicator with proven experience in relationship-building, consulting, and influencing stakeholders at all levels. 

• Adaptability: Able to work effectively in a fast-paced, evolving environment with a proactive, results-oriented mindset. 

Position Type  

• Hybrid 

Travel 

• Up to 5%