Business Engagement Manager

Before reading the job post, we encourage you to watch this video about our company. It gives you an inside look at how we started, the team and culture that made us successful, and where we're going. It's easy to read a job post and apply, but people often wonder about the culture and whether they would fit in. If you want to call Harrow your home and genuinely want to be part of a family and something big, then we encourage you to click this link and get to know us.

Who is Harrow?

Harrow (Nasdaq: HROW) is a leading North American ophthalmic-focused pharmaceutical company. Harrow is an incredible entrepreneurial company – where we celebrate the ability of every member of the Harrow Family to be the CEO of their job. Harrow’s values have driven interest over the past decade in attracting high-performing professionals in a variety of disciplines. Members of our Harrow Family often express their pride in being a part of our commitment to (1) innovation, (2) patient access to affordable medicines, and (3) our track record of having never turned down an ophthalmologist doing mission work around the world – providing free medicines in support of mission work aimed at giving or maintaining the gift of sight to those most in need.  We encourage you to learn more about Harrow and its unique culture to see if you’re the right person to help contribute as we build a truly exceptional company, one we are all so proud of!

Harrow’s ophthalmic pharmaceutical portfolio is one of the most comprehensive in the industry, including:

• An expanding Posterior Portfolio including IHEEZO^® and TRIESENCE^®
• A broad Dry Eye Disease product line, led by VEVYE^® and bolstered by well-known adjacent ocular surface disease products such as FLAREX^® and TOBRADEX^® ST
• A Specialty Anterior Segment product line, which includes various high-need and utility products such as ILEVRO^®, NEVANAC^®, and VERKAZIA^®

Job Summary

The Business Engagement Manager (BEM) is responsible for managing and expanding business within an assigned base of Ophthalmology and Retina customers, both new and existing. Serving as a key member of the commercial team, this position plays a critical role in driving growth, managing GPO contracts, conducting quarterly business reviews, and developing deep executive-level account relationships.

The BEM will promote Harrow’s posterior portfolio offerings, ensure customer retention, and support market penetration across assigned accounts. Success in this role requires strategic planning, strong communication, and highly effective stakeholder collaboration. This individual should reside within the designated territory and be willing to travel up to 50% of the time.

Core Responsibilities

• Communicate, educate, and explain posterior portfolio GPO contract offerings to practices/ASCs and executive leadership using approved materials.
• Act as the primary liaison between Harrow and assigned accounts.
• Utilize the CRM platform to manage activity, document interactions, and track business outcomes.
• Partner compliantly with Marketing, Field Sales, GPO, Market Access, and Inside Sales to execute business strategies.
• Manage travel and training budgets responsibly.
• Monitor and grow Harrow’s market share across portfolio products in assigned territory.
• Evaluate customer, competitive, and market trends and share insights with internal partners.
• Support access and reimbursement solutions; triage customer issues when appropriate.
• Deploy resources to optimize customer success and satisfaction.
• Maintain high collaboration with the Area Sales Director and Key Account Management team on strategic initiatives.

Qualifications & Requirements

• 5–10+ years of strategic Retina and/or Ophthalmology sales experience (Ophthalmic market experience strongly preferred)
• Bachelor’s degree required; MBA preferred (additional experience may substitute for MBA)
• Proven success executing targeted business plans tied to priority initiatives
• Demonstrated C-suite engagement, executive presentation skills, and follow-through
• Positive, collaborative, team-oriented mindset with strong emotional intelligence
• Strong written, verbal, and executive-level presentation skills
• Strategic and creative problem-solving capabilities
• Ability to perform under pressure and meet deadlines while upholding high ethical standards
• Ability to manage multiple projects with shifting priorities
• Proficiency in CRM systems and Microsoft Office Suite

Position Type

• Remote (must live in TX, OK, AR, LA, MS, AL, GA, or FL panhandle)
• Travel up to 50% required