Key Account Manager – Posterior Segment (Atlanta Region)

Before reading the job post, we encourage you to watch this video about our company. It gives you an inside look at how we started, the team and culture that made us successful, and where we're going. It's easy to read a job post and apply, but people often wonder about the culture and whether they would fit in. If you want to call Harrow your home and genuinely want to be part of a family and something big, then we encourage you to click this link and get to know us.

Who is Harrow?

Harrow (Nasdaq: HROW) is a leading North American ophthalmic-focused pharmaceutical company. Harrow is an incredible entrepreneurial company – where we celebrate the ability of every member of the Harrow Family to be the CEO of their job. Harrow’s values have driven interest over the past decade in attracting high-performing professionals in a variety of disciplines. Members of our Harrow Family often express their pride in being a part of our commitment to (1) innovation, (2) patient access to affordable medicines, and (3) our track record of having never turned down an ophthalmologist doing mission work around the world – providing free medicines in support of mission work aimed at giving or maintaining the gift of sight to those most in need.  We encourage you to learn more about Harrow and its unique culture to see if you’re the right person to help contribute as we build a truly exceptional company, one we are all so proud of!

Harrow’s ophthalmic pharmaceutical portfolio is one of the most comprehensive in the industry, including:

• An expanding Posterior Portfolio including IHEEZO^® and TRIESENCE^®
• A broad Dry Eye Disease product line, led by VEVYE^® and bolstered by well-known adjacent ocular surface disease products such as FLAREX^® and TOBRADEX^® ST
• A Specialty Anterior Segment product line, which includes various high-need and utility products such as ILEVRO^®, NEVANAC^®, and VERKAZIA^®

• Meet or exceed quarterly sales revenue and product goals within the Atlanta Region
• Take full ownership and accountability for achieving company-defined objectives
• Drive new business development while maintaining and expanding existing customer relationships
• Effectively close business opportunities in a timely and professional manner
• Demonstrate an entrepreneurial mindset to analyze, develop, and grow the territory business
• Expand sales through organic pull-through and new product adoption
• Call on ophthalmic healthcare professionals in assigned Atlanta-area markets
• Build and maintain strong relationships with key physicians and clinical staff
• Collaborate with internal teams to develop and execute quarterly action plans
• Provide accurate weekly forecasts, updates, and account activity reports
• Maintain detailed records of sales activity and next steps in CRM (Salesforce)
• Maintain proficiency in PowerPoint, Excel, Word, and Outlook
• Develop and sustain a deep understanding of Harrow’s ophthalmic product portfolio
• Clearly articulate the clinical and economic advantages of Harrow products and solutions
• Act with urgency and professionalism in all customer interactions and follow-ups
• Collaborate effectively with internal departments, peers, and leadership
• Travel regularly throughout the Atlanta Region (up to 80%, including overnight stays)
• Utilize Salesforce CRM for all customer and account management
• Adhere to all applicable state, federal, and industry regulatory requirements
• Manage expenses responsibly and ethically
• Demonstrate resourcefulness and problem-solving capabilities in complex or ambiguous situations
• Serve as the primary liaison for customer issues, ensuring prompt resolution and follow-up
• Submit all required administrative reports, including expense reports, on time

• Bachelor’s degree in a related field required
• Minimum of 3+ years of retina sales, buy-and-bill, or medical device sales experience
• Proven success in buy-and-bill ophthalmic markets or comparable specialty sales
• Demonstrated ability to build, develop, and sustain long-term customer relationships
• Strong clinical acumen within ophthalmology preferred
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Familiarity with Salesforce or other CRM systems
• Excellent presentation, communication, and interpersonal skills
• Ability to quickly learn complex product and practice information
• Strong analytical, problem-solving, and strategic planning abilities
• Capable of managing multiple priorities and adapting to evolving market conditions
• Self-directed with strong initiative and sound judgment

• Up to 75–80% travel within the Atlanta Region
• Overnight travel required for regional coverage, meetings, and industry events